Joanna Paiz
Las Vegas,NV
Summary
Proven leader with a track record of enhancing guest satisfaction and boosting revenue at Caesars Palace Hotel and Casino. Excelled in staff management and spa operations, demonstrating exceptional communication and teamwork skills.
Overview
11
11
years of professional experience
Work History
Assistant Spa Manager
Caesars Palace Hotel And Casino
08.2022 - Current
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Increased employee morale by implementing team-building activities and encouraging open communication among staff members.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Conducted regular staff meetings, informing team members of new spa services and policies.
Senior Sales Representative
Amica Mutual Insurance Company
03.2013 - 04.2020
- Identified customer needs by asking appropriate, open-ended questions.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV08.2003
Skills
- Guest satisfaction
- Appointment booking
- Staff Management
- Spa operations
- Performance Evaluations
- Employee Coaching
- Assignment Delegation
- Teamwork and Collaboration
- Excellent Communication
- Staff Training
- Team building
Timeline
Assistant Spa Manager
Caesars Palace Hotel And Casino
08.2022 - Current
Senior Sales Representative
Amica Mutual Insurance Company
03.2013 - 04.2020
High School Diploma -
Las Vegas High School
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