Mary Kaye Visaya
North Las Vegas,NV
Summary
Personable and motivated with deep understanding of spa and hotel operations and client satisfaction. Proficient in managing daily operations and providing exceptional customer service. Driven to enhance hotel and spa experiences and foster welcoming, relaxing environment for all clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Spa Manager
A Touch Of Las Vegas Day Spa
11.2023 - Current
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Maintained cleanliness and hygiene standards across all areas of the spa, contributing to a safe and comfortable environment for both staff and clients.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Recorded product sales into spa's weekly income report.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Hotel Front Desk Receptionist
Blvd Hotel & Suites
01.2022 - 08.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Las Vegas, NV12-2026
High School Diploma -
Legacy Highschool
North Las Vegas, NV05-2020
Skills
- Spa operations
- Appointment booking
- Guest satisfaction
- Health and safety regulations
- Employee training
- Scheduling coordination
- Staff management
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
Languages
English
Full Professional
Timeline
Assistant Spa Manager
A Touch Of Las Vegas Day Spa
11.2023 - Current
Hotel Front Desk Receptionist
Blvd Hotel & Suites
01.2022 - 08.2023
- First Aid, CPR, and AED Certification - American Red Cross.
Bachelor of Science - Nursing
Chamberlain College of Nursing
High School Diploma -
Legacy Highschool
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