Niki Maples
San Antonio
Summary
Motivated Spa Manager eager to further develop acquired skills and make positive contributions to business operations. Hardworking and dedicated professional. Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Overview
19
19
years of professional experience
Work History
Assistant Spa Manager
Hiatus Day Spa Med Spa
San Antonio, TX
05.2024 - Current
- Developed and implemented training programs for staff to enhance service delivery and customer satisfaction.
- Streamlined appointment scheduling processes, improving operational efficiency and client experience.
- Collaborated with marketing team to design promotions that increased client engagement and retention.
- Managed inventory levels, ensuring optimal product availability while reducing waste and costs.
- Led monthly team meetings to foster communication, address challenges, and celebrate achievements.
- Analyzed customer feedback to identify service improvement opportunities and drive strategic initiatives.
- Oversaw daily operations, ensuring adherence to health guidelines and spa protocols for safety compliance.
- Fostered strong relationships with clients, resulting in increased repeat bookings and referrals.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Regularly reviewed industry trends and competitor offerings to stay informed on best practices in spa management techniques and innovations in treatments or products available in the market.
Spa Director
Massage Heights
San Antonio, TX
05.2019 - 03.2024
- Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
- Hired, led and provided performance management for spa employees.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Supervised all staff members to ensure compliance with quality assurance standards.
- Maintained calm, professional and fully functional facility at all times.
- Maximized team performance through effective recruitment, hiring and training strategies.
- Oversaw daily operations of the spa including staffing, scheduling, sales, inventory control, maintenance, and safety protocols.
- Implemented innovative ideas for improving overall guest experience at the spa.
Assistant Manager
Victoria's Secret
San Antonio, TX
03.2015 - 04.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
Medical Assistant/Laser Technician
Dr. Kimberly Ross
San Antonio, TX
04.2007 - 06.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Medical Assistant - Medical Assisting
SCI
San Antonio, TX06.2003
Skills
- Operations Management
- Recruitment and hiring
- Schedule Management
- Product and service knowledge
- Sales proficiency
- Marketing initiatives
- Upselling strategies
- Employee Scheduling
- Sales management
- Verbal and written communication
- Professional Demeanor
- Decision-making skills
- Spa operations
- Appointment booking
- Guest satisfaction
- Scheduling coordination
- Software management
- Sales promotion
- Brand representation
- Employee coaching
- Teamwork and collaboration
- Organizational skills
- Assignment delegation
- Employee training
- Analytical thinking
Timeline
Assistant Spa Manager
Hiatus Day Spa Med Spa
05.2024 - Current
Spa Director
Massage Heights
05.2019 - 03.2024
Assistant Manager
Victoria's Secret
03.2015 - 04.2019
Medical Assistant/Laser Technician
Dr. Kimberly Ross
04.2007 - 06.2014
Medical Assistant - Medical Assisting
SCI