Amari Dyson
Jacksonville,FL
Summary
Spa management professional with comprehensive understanding of operational efficiency and client-focused service delivery. Expertise in team leadership and implementing service quality improvements. Highly reliable and adaptable, consistently fostering collaborative work environment and driving results through effective problem-solving and communication skills.
Overview
4
4
years of professional experience
Work History
Assistant Spa Manager
Hand and Stone Massage and Facial
04.2022 - Current
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
COVID-19 Screener
Ascension St.Vincent's
02.2021 - 03.2022
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
Customer Service Representative
Coach
09.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville12-2021
High School Diploma -
Douglas Anderson School of The Arts
Jacksonville06-2020
Skills
- Guest satisfaction
- Problem-Solving
- Adaptability and Flexibility
- Employee Training
- Staff Management
- Sales Promotion
Timeline
Assistant Spa Manager
Hand and Stone Massage and Facial
04.2022 - Current
COVID-19 Screener
Ascension St.Vincent's
02.2021 - 03.2022
Customer Service Representative
Coach
09.2020 - 02.2021
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Douglas Anderson School of The Arts