Summary
Overview
Work History
Education
Skills
Volunteer Experience
Primarynumber
Knowledgeskillsabilities
Timeline
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LenDora Jones

Cordova,TN

Summary

Dynamic professional dedicated to fostering a positive work environment that encourages skill development and technological advancement. Proven problem-solving abilities and a strong commitment to excellence drive effective leadership and team motivation. Focused on achieving strategic objectives through meticulous management of organizational details and continuous process improvements.

Overview

8
8
years of professional experience

Work History

Assistant Spa Manager

Joys of Life Spa
02.2023 - Current
  • Oversee and manage daily operations of the front desk
  • Assist with budgeting and profit maximization
  • Oversee sales goals are met and that guest consultations are turned into treatment sales
  • Implements and/or updates: client scheduling protocols policies and procedures, telephone systems, text messaging and online review systems, EMR templates and consents, computer and technology updates, manages team member scheduling, schedules lunch and trainings with approved vendors/representatives, processing orders for office supplies, consumables, equipment and more as requested
  • Administrative duties in conjunction with the General Manager including reports, cash handling, payroll, etc

Technical Support Advisor

Apple, Inc
10.2021 - 02.2023
  • Training users on Apple hardware, software configuration, and set up for users
  • Interacting with customers to diagnose and resolve issues including: internet connectivity, email, application downloads, and more
  • Maintaining knowledge of technology innovations and trends
  • Collaborating with peers to research and resolve technical complications
  • Assisting customers with choosing the best products to better fit their needs
  • Identifying potential business customers and developing professional relationships

Sales Consultant and Team Lead

Best Buy
10.2016 - 10.2021
  • Working close with management in order to support the flow of customer experience and daily operations
  • Monitoring the performance of co-workers to empower their decision making
  • Build a repore with customers through meaningful interactions
  • Specialized in POS system as front line cashier
  • Teaching and enhancing co-worker knowledge on existing and new systems
  • Unpacking warehouse merchandise to be stocked on shelves
  • Efficient in CoreBlue system to receive and count merchandise items and record data for location inventory
  • Met and exceeded company monthly sales quota
  • Answered customer questions and provided insight with company policies and concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Education

High School Diploma -

Germantown High School
05-2017

Skills

  • Customer and personal service
  • Time management
  • Active Listening
  • Service Orientation
  • Oral comprehension
  • Interpersonal Skills
  • Oral Expression
  • Ability to multitask
  • Written Comprehension
  • Written Expression
  • Negotiation
  • Active Learning
  • Reading Comprehension
  • Team Management
  • Critical Thinking
  • Task delegation
  • Guest satisfaction
  • Client service management
  • Budget administration
  • Customer acquisition

Volunteer Experience

Heal The Hood Foundation of Memphis, 162, Advocate meetings and educational functions to serve the city of Memphis, Community recruitment, Peer mentoring

Primarynumber

(901) 864-6627

Knowledgeskillsabilities

  • Customer and Personal Service
  • Time Management
  • Active Listening
  • Service Orientation
  • Oral Comprehension
  • Interpersonal Skills
  • Oral Expression
  • Ability to multitask
  • Written Comprehension
  • Written Expression
  • Negotiation
  • Active Learning
  • Reading Comprehension
  • Team Management
  • Critical Thinking

Timeline

Assistant Spa Manager

Joys of Life Spa
02.2023 - Current

Technical Support Advisor

Apple, Inc
10.2021 - 02.2023

Sales Consultant and Team Lead

Best Buy
10.2016 - 10.2021

High School Diploma -

Germantown High School

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LenDora Jones