PATRICIA GONZALEZ COLSTON
St Augustine,FL
Summary
Resourceful Assistant Spa Manager known for high productivity and efficient task completion. Specialized skills include staff training, client relations, and inventory management. Excel in communication, leadership, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Spa Manager
Hand and Stone Massage and Facial
Saint Augustine, Florida
08.2026 - Current
- Supported spa operations at Hand and Stone Massage and Facial through daily front desk oversight.
- Coordinated therapist and esthetician schedules to maintain smooth spa coverage.
- Trained front desk staff on service standards and client communication.
- Greeted guests at Hand And Stone spa and managed front desk check-ins.
- Scheduled massage and facial appointments using spa booking systems and guest preferences.
- Resolved guest concerns with calm communication and professional follow-up.
- Anticipated spa and salon guest concerns and addressed problems quickly and to the satisfaction of patrons.
- Monitored retail displays, product stock, and treatment room readiness.
- Hired, led and provided performance management for spa employees.
- Assisted with membership sales, upgrades, and guest service at Hand and Stone.
- Recorded detailed client information and treatment history in database.
Front Desk Receptionist
Hand And Stone Massage And Facial
Saint Augustine, Florida
03.2026 - Current
- Organized and maintained lobby and reception areas, enhancing guest comfort and satisfaction.
- Approached all encounters with guests and associates in a friendly and service-oriented manner.
- Cleaned and organized lobby and reception areas to maximize guest comfort.
- Provided exceptional customer service, fostering a relaxing and welcoming atmosphere for guests.
- Established and maintained good communications and teamwork with fellow associates and other departments.
- Promoted spa memberships by effectively communicating services, pricing, and benefits, increasing client engagement.
- Provided personalized recommendations based on client needs and preferences
Resident Service Coordinator
Cavalry Family Housing
Fort Hood, TX
11.2024 - 02.2026
- Managed tenant relations and addressed concerns to ensure a high level of satisfaction.
- Coordinated move-out inspections to ensure compliance with property standards and facilitate smooth transitions for new tenants.
- Coordinated and conducted move-out inspections.
- Managed daily activities involving tenants and subcontractors to maintain effective communication and support property management operations.
- Oversaw operations, maintenance, and administration of properties to ensure quality living environments and resident satisfaction.
- Oversaw daily operations, maintenance, and administration of various properties.
- Conducted regular property inspections to assess and maintain standards.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Front Desk Receptionist
Hand And Stone Massage And Facial
Saint Augustine, FL
01.2024 - 11.2024
- Answered incoming calls, directed them to appropriate personnel, and took messages.
- Welcomed visitors at front desk, providing a friendly first impression. and provided general information about organization.
- Helped guests with individual needs, offering information and assistance with issues.
- Assisted guests with individual needs, providing tailored information and resolving issues.
- Maintained organization of lobby by regularly tidying up and arranging materials, neat and stocked with reading material.
- Greeted visitors and provided general information about the organization.
- Facilitated client understanding of spa procedures, ensuring smooth check-in and intake process.
- Maintained a professional appearance and demeanor at all times, representing the company positively.
Administrative Assistant
Mactrade
Regensburg, Bavaria
05.2015 - 09.2019
- Managed inventory of office supplies and coordinated orders to ensure availability.
- Organized and updated file systems, keeping records easily retrievable.
- Managed incoming and outgoing mail, packages and faxes.
- Oversaw daily office operations and organized workspace for optimal functionality.
- Handled incoming calls and emails, providing prompt responses to inquiries.
- Delivered customer service by addressing concerns and implementing effective solutions.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Mittelschule Neutraubling
GermanySkills
- Spa service coordination
- Front desk operations
- Appointment scheduling
- Appointment booking
- Employee scheduling
- Employee training
- Customer service
- Retail management
- Team supervision
- Conflict resolution
- Multitasking
LANGUAGES
English, German
Timeline
Assistant Spa Manager
Hand and Stone Massage and Facial
08.2026 - Current
Front Desk Receptionist
Hand And Stone Massage And Facial
03.2026 - Current
Resident Service Coordinator
Cavalry Family Housing
11.2024 - 02.2026
Front Desk Receptionist
Hand And Stone Massage And Facial
01.2024 - 11.2024
Administrative Assistant
Mactrade
05.2015 - 09.2019
High School Diploma -
Mittelschule Neutraubling