Alexandra Luna
Partnership HealthPlan of CA
Santa Rosa,CA
14
years of professional experience
Experienced administrative and operations professional with 16 + years of experience in customer service. office administration, purchasing, scheduling, compliance, and team supervision. Skilled at coordinating multiple priorities, maintaining accurate records, resolving issues, and supporting efficient daily operations.
Work History
Transportation Specialist
9 Months- Coordinated non-emergency transportation for members in accordance with health plan guidelines.
- Scheduled rides and verified eligibility, medical need, appointment details, pickup times, and destinations.
- Tracked authorizations, trip records, complaints, and transportation activity to support compliance.
- Communicated updates with members, providers, and internal care teams; resolved service issues and escalated urgent needs.
- Organized delivery schedules and monitored workflows to improve timeliness, efficiency, and compliance.
Office Administrator / Purchaser
2 Years 5 Months- Managed daily office administration, correspondence, phone support, customer orders, invoices, and purchase orders.
- Coordinated order entry and communication among sales, warehouse, delivery, and customer service teams.
- Organized delivery schedules, tracked branch paperwork, and maintained accurate files and records.
- Assisted with accounts payable and receivable tasks and supported timely payments and documentation.
- Responded to customer and internal inquiries by phone and email and prepared professional correspondence and reports.
Site Manager
9 Years 2 Months- Progressed from cashier/greeter to Site Manager within three years.
- Supervised 20–25 employees, including scheduling, hiring, training, and daily team oversight.
- Coordinated vendor relationships, maintained weekly inventory lists, and processed bi-weekly payroll.
- Developed and implemented advertising strategies and trained employees on company policies and procedures.
Education
GED
Skills
Transportation Scheduling
Vendor Coordination
Compliance Monitoring
Site Safety
Data Analysis
Microsoft Excel (7 years)
Windows (6 years)
Supervision
Payroll
Inventory
Customer Service
Effective Communication
Conflict Resolution
Problem Solving
Attention to Detail
Strategic Planning
Member Support
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Disclaimer
Authorized to work in the U.S. for any employer
Timeline
Transportation Specialist
Partnership HealthPlan of CA
05.2025 - 02.2026Read More
Office Administrator / Purchaser
White Cap
09.2022 - 02.2025Read More
Site Manager
5 Star Car Wash
03.2012 - 05.2021Read More
Armijo High School
GED
Read More