Aneka Rucker
Pickerington
Summary
Results-driven Transportation Specialist skilled in transportation scheduling, safety compliance, and driver performance monitoring. Proven ability to optimize routing and enhance efficiency.
Overview
12
12
years of professional experience
Work History
Transportation Specialist
Petermann Bus
Pickerington
01.2025 - Current
- Coordinated daily transportation schedules, enhancing efficiency of bus routes.
- Monitored passenger safety procedures during school bus operations.
- Monitored driver performance, ensuring adherence to safety regulations and company policies.
- Communicated with drivers to resolve issues and ensure compliance with regulations.
- Collaborated with team members to optimize routing, minimizing delays.
- Facilitated training sessions for new drivers on company policies and procedures.
- Assisted in maintaining accurate vehicle maintenance records and logs.
- Documented incidents and reported them to management for review and action.
Commercial Janitorial Cleaner
ACP'S Cleaning Company
Pickerington
10.2020 - Current
- Executed daily cleaning tasks across multiple commercial facilities to maintain cleanliness and hygiene standards.
- Utilized industrial cleaning equipment and supplies effectively.
- Disinfected high-touch surfaces such as door handles and light switches on a regular basis.
- Maintained cleanliness of windows, walls, mirrors, and restroom fixtures using suitable cleaning supplies to ensure a sanitary and presentable space.
- Conducted general cleaning duties such as dusting furniture, wiping down counters and tables, sweeping, and vacuuming floors to create a welcoming environment.
- Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
- Transported trash to disposal areas in a timely manner.
Customer Care Representative
Bread Financial
Columbus
08.2014 - 10.2024
- Answered customer inquiries over the phone and via email.
- Resolved customer inquiries, ensuring satisfaction and timely responses.
- Resolved customer complaints promptly and professionally.
- Conducted follow-up communications to reinforce customer satisfaction and address any lingering concerns.
- Educated customers on product features and benefits to enhance their experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Coordinated with relevant departments to resolve escalated issues effectively.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Education
High School Diploma -
CAHS
Columbus, OH06-1997
Some College (No Degree) - Business Administration
Columbus State Community College
Columbus, OHSkills
- Transportation scheduling
- Driver performance monitoring
- Safety compliance
- Incident reporting
- Vehicle maintenance
- Customer relationship management
Timeline
Transportation Specialist
Petermann Bus
01.2025 - Current
Commercial Janitorial Cleaner
ACP'S Cleaning Company
10.2020 - Current
Customer Care Representative
Bread Financial
08.2014 - 10.2024
High School Diploma -
CAHS
Some College (No Degree) - Business Administration
Columbus State Community College