Alexandra Martinez
San Juan,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
Ticketmaster
06.2021 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
Waitress
IHOP
01.2021 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Retail Sales Associate
Jo-Ann Fabric And Craft Stores
11.2020 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used cash registers and credit card machines to cash out customers.
Education
Some College - General Studies
South Texas College
McAllen, TX04.2020
Skills
- Customer Service
- Technical Support
- Cash Handling
- Phone Etiquette
- Sales
- Computer Skills
- Communication Skills
- Account Management
- Data Entry
- Research
- Microsoft Office
- Food Preparation
- Retail Sales
- Complaint resolution
- Product Knowledge
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Collaboration
- Guest Services
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Call Center Customer Service Representative
Ticketmaster
06.2021 - 05.2024
Waitress
IHOP
01.2021 - 06.2021
Retail Sales Associate
Jo-Ann Fabric And Craft Stores
11.2020 - 12.2020
Some College - General Studies
South Texas College