Alexandra Martinez
Las Cruces
Summary
Compassionate professional with over five years of experience in healthcare coordination. Known for strong empathetic listening and team collaboration skills, facilitating patient education and financial discussions to improve treatment outcomes and address concerns promptly.
Overview
13
13
years of professional experience
Work History
Implant Treatment Coordinator
Oral and Facial Surgery of New Mexico
Las Cruces
04.2018 - Current
- Coordinated patient scheduling and managed treatment plans effectively.
- Communicated treatment and finance options to patients and addressed their concerns.
- Collaborated with healthcare providers to streamline patient care processes.
- Educated patients on post-treatment care instructions and follow-up appointments.
- Provided education and resources to help patients understand their treatment options.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Monitored patient vital signs and documented information accurately during procedures.
- Instructed patients on proper home care techniques following oral surgery.
- Took part in surgical procedures by assisting oral surgeon.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
- Assisted in preparing annual financial forecasts and audits.
Optometric Assistant
Juan Lucero Accutech
Las Cruces
06.2014 - 04.2018
- Assisted patients with appointment scheduling and insurance verification.
- Prepared examination rooms and ensured proper sanitation protocols were followed.
- Conducted preliminary vision tests and collected patient medical histories.
- Educated patients on contact lens care and optical products available.
- Cut lenses, fit them in frames, and adjust them for customers.
Paralegal
Mario Ortiz
Las Cruces
03.2013 - 05.2014
- Drafted legal documents, including briefs, motions, and contracts for attorney review.
- Managed case files and organized documentation for easy access and reference.
- Assisted attorneys in trial preparation, including witness interviews and evidence gathering.
- Coordinated communications between clients, attorneys, and external parties effectively.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
Education
Bachelor of Science - Psychology
New Mexico State University
Las Cruces, NM12-2026
Skills
- Patient care coordination
- Treatment plan management
- Effective communication
- Conflict resolution
- Empathetic listening
- Team collaboration
- Dental insurance expertise
- Expertise of payment plans
- Financial counseling
- Dental assessment experience
- Secretarial duties
- HIPAA compliance
- X-ray interpretation skills
- Patient satisfaction
- Medical terminology
- Critical thinking skills
- Bilingual
Timeline
Implant Treatment Coordinator
Oral and Facial Surgery of New Mexico
04.2018 - Current
Optometric Assistant
Juan Lucero Accutech
06.2014 - 04.2018
Paralegal
Mario Ortiz
03.2013 - 05.2014
Bachelor of Science - Psychology
New Mexico State University