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Amanda Dupree
Dental/patient care coordinator
Milwaukee,WI
Summary
Energetic and driven Dental assistant/dental patient care coordinator seeks a position in a fast paced and dynamic dental environment that values effective communication, constant learning and leadership abilities to grow with the company and broaden all opportunities moving forward.
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
19
19
years of professional experience
Work History
Implant Treatment Coordinator
Milwaukee Oral Surgery and Implants
05.2024 - 09.2024
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Facilitated communication between surgical team and patients to enhance understanding of procedures.
- Managed scheduling of surgeries, optimizing clinic workflow and minimizing patient wait times.
- Developed educational materials for patients, improving awareness of treatment options and post-operative care.
- Collaborated with insurance providers to navigate claims processing, reducing delays in patient treatment approvals.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Dental patient care coordinator
Ascendant health partners
09.2023 - 08.2024
- Scheduling and canceling appointments, verifying dental insurance, going over treatment plans and discuss out of pocket payment costs, working closely with the dentist to make sure costs are correct.
Customer consultant
Wec energy
12.2022 - 08.2023
- Obtains demographics and verify customer Information, connecting and disconnecting energy services, taking payments for bill payments, and providing money saving options.
Patient Service Representative
Advocate Aurora health care
09.2021 - 11.2022
- Obtains demographics and insurance information for registration, collects co payments and deductibles, ensures and reviews all demographics for all patients, communicates with physicians office and staff and other departments, schedules procedures and follow up appointments, completes demographics and insurance.
Dental assistant
Forward dental
09.2019 - 03.2020
- Assist DDS in general dentistry, greet, seat and dismiss patients, digital x-rays, panoramic x-rays, all general procedures prophys, fillings - resin and amalgam, extractions and surgical extractions, root canals, crown preps, IV sedation, N2O, scheduling, taking blood pressures, charting, sterilization, infection control, HIPAA AND OSHA COMPLIANCE, CPR certified.
PREFERRED DENTAL ASSISTANT
Familia dental
01.2018 - 08.2019
- Assist DDS in general dentistry, greet and dismiss patients, X-rays, prophys, exams, charting, schedule and cancel appointments using the software Dentrix, take blood pressures and make sure instruments are sterilized following protocol, breakdown ops and follow recommended HIPPA AND OSHA REGULATIONS.
PATIENT CARE TECHNICIAN
Davita dialysis
03.2017 - 12.2017
- Responsible for hemodialysis treatments on patients of all ages, take blood pressures, temperatures and weight, pre and post charting, catheter care, fistula and graft care, OSHA AND HIPPA REGULATIONS AND CMS PROTOCOLS.
Program Generalist
Boys and girls
11.2014 - 02.2016
- Responsible for children ages 7-12, creating new programs and activities for them, running the computer lab as a core area and making sure homework, and projects are being completed for school.
Dental Assistant
Modern Dental Art
01.2011 - 07.2011
- Responsible for assisting the Dentist with amalgam and composite fillings, extractions, taking x-rays (traditional, panoramic and digital), managed sterilization of instruments and equipment, tray set-up, taking impressions and making stone molds for dentures, provided superior patient care and ensured HIPAA and OSHA compliance. Lead Dental Assistant and office Manager.
Dental Assistant
One-Call Dental Staffing
01.2010 - 10.2010
- Responsible for assisting the Dentist with amalgam and composite fillings, extractions, taking x-rays (traditional, panoramic and digital), managed sterilization of instruments and equipment, tray set-up, taking impressions and making stone molds for dentures, provided superior patient care and ensured HIPAA and OSHA compliance.
Dental Assistant Externship
Westside Health Care
08.2009 - 10.2009
- Responsibilities included assisting with amalgam and composite fillings, extractions, taking x-rays (traditional and panoramic), managed sterilization of instruments and equipment, tray set-up, taking impressions, answered phones, scheduled and confirmed appointments, charting and filing, managed inventory and stock, provided superior patient care and ensured HIPAA and OSHA compliance.
Assistant Coordinator
Boys and Girls Club of Greater Milwaukee
08.2007 - 12.2008
- Responsible for planning and coordinating activities for youth ages 8-13, directly supervised and mentored teenage girls, accountable for managing attendance, sign-in, injury and daily activity logs, answered phones, managed issues of confidentiality and work place safety, managed inquiries and communication with coworkers, children and parents.
Floor bartender
Potowatomi bingo and casino
01.2006 - 01.2007
- Responsible for making guests alcoholic beverages and non alcoholic beverages, cashiering, greeting and holding conversations with guests, light cleaning and lifting and stocking.
Customer Service Associate/Barista
Starbucks Coffee
08.2005 - 08.2006
- Responsible for processing cash and credit transactions, accurate order entry, providing superior customer service, managing conflict resolution, loss prevention and ensuring OSHA compliance for work place safety.
Education
Dental Assistant Diploma -
Kaplan College
Milwaukee, WI10-2009
High School Diploma - undefined
John Marshall High School
Milwaukee, WISkills
- OSHA Compliance
- X-Rays
- Extractions
- HIPAA Compliance
- IV sedation
- RCT
- Inventory ordering
- STERILIZATION
- Infection control
- Polishing
- Tray Set-up
- Treatment Planning
- Dental Charting
- Clerical Support
- CPR certification
- Lead assistant
- N2O
- Alginate impressions
- Pouring stone models
- Customer service
- Coronal
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient safety
- Patient registration
- Proficient in Dentrix
- Patient confidentiality
- Patient care coordination
- Verbal and written communication
- Scheduling
- Articulate communication
- Insurance practices
Timeline
Implant Treatment Coordinator
Milwaukee Oral Surgery and Implants
05.2024 - 09.2024
Dental patient care coordinator
Ascendant health partners
09.2023 - 08.2024
Customer consultant
Wec energy
12.2022 - 08.2023
Patient Service Representative
Advocate Aurora health care
09.2021 - 11.2022
Dental assistant
Forward dental
09.2019 - 03.2020
PREFERRED DENTAL ASSISTANT
Familia dental
01.2018 - 08.2019
PATIENT CARE TECHNICIAN
Davita dialysis
03.2017 - 12.2017
Program Generalist
Boys and girls
11.2014 - 02.2016
Dental Assistant
Modern Dental Art
01.2011 - 07.2011
Dental Assistant
One-Call Dental Staffing
01.2010 - 10.2010
Dental Assistant Externship
Westside Health Care
08.2009 - 10.2009
Assistant Coordinator
Boys and Girls Club of Greater Milwaukee
08.2007 - 12.2008
Floor bartender
Potowatomi bingo and casino
01.2006 - 01.2007
Customer Service Associate/Barista
Starbucks Coffee
08.2005 - 08.2006
High School Diploma - undefined
John Marshall High School
Dental Assistant Diploma -
Kaplan College