Candace Knorr
Shelby Township
Summary
Dedicated Implant Treatment Coordinator with 12 years of experience in oral and maxillofacial surgery, specializing in dental alveolar and implant procedures. Expertise in patient education, insurance coordination, and appointment management enhances patient experiences through effective communication and relationship management. Highly motivated to embrace new challenges while demonstrating strong work ethic, adaptability, and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Implant Treatment Coordinator
Summit Oral and Maxillofacial Surgery
New Baltimore
06.2024 - Current
- Coordinated patient schedules and appointments for oral and maxillofacial treatments.
- Acquired digital imaging - i.e. Panorex images, PA's, CBCT scans and intraoral scans on patients
- Educated patients on pre-operative and post-operative care instructions clearly.
- Communicated effectively with patients to address concerns and answer questions promptly.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Presented treatment plans and collected copays, ensuring clarity and understanding of financial responsibilities.
- Coordinated patient appointments, follow-ups, insurance communications, and billing inquiries to streamline patient experience.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Monitored patient progress and adjusted treatment plans as necessary.
- Processed patient intake information and updated medical records prior to treatment.
- Built professional relationships with physicians and colleagues, enhancing collaboration and referral processes.
Patient Liaison
Summit Oral and Maxillofacial Surgery
New Baltimore
04.2022 - 06.2024
- Provided knowledgeable and compassionate service in response to patient questions and concerns
- Scheduled follow-up appointments and called with reminders for upcoming appointments
- Greeted patients and assisted them in checking into their appointments and assisted patients with insurance verification and benefits explanation.
- Guided patients in understanding care, coverage, and payment responsibilities
- Coordinated with clinical and administrative staff to fulfill patient needs
- Managed database of patient information and frequently used computerized systems to track details
Front Desk Reception / Surgical Assistant
Anchor Bay Oral Surgery
New Baltimore
09.2014 - 06.2022
- Managed monthly staff scheduling to optimize workflow and maintain service levels
- Prepared new patient files and updated existing records with new personal, insurance and medical information
- Checked patients in and out, verified insurance, and collected co-pays, ensuring accurate administrative and financial records
- Educated patients on post-operative and at-home care, promoting optimal recovery outcomes
- Set up and broke down surgical suites, cleaning surfaces and restocking supplies
- Educated patients on treatment procedures and what to expect
- Gathered and reviewed patients' records and health history for dentists, facilitating quick and accurate assessments and treatment plans
- Provided chair side assistance during dental hand procedures
- Observed confidentiality rules to maintain patient privacy
- Obtained informed consent and payment
Front Desk Reception / Surgical Assistant
Oral Surgery Specialists of Macomb
New Baltimore
07.2012 - 09.2014
- Executed responsibilities outlined in the previous position.
Education
Massage Therapy
Guardian Massage And Reflexology School
Sterling Heights, MI09-2015
Bachelor of Science - Business Management
The University of Findlay
Findlay, OH05-2011
High School Diploma -
Utica High School
Utica, MI05-2006
Some College (No Degree) - General Studies
Michigan State University
East Lansing, MISkills
- Patient registration
- Treatment planning
- Insurance coordination
- Medical documentation
- Medical terminology
- Digital imaging
- Appointment scheduling
- Data entry
- Forms creation
- Office administration
- Data confidentiality
- Computer savvy
- Microsoft Excel
- Call management
- Customer management
- Explaining policy and procedures
- Patient education
- Helpful and service oriented
- Caring and Empathetic
- Effective under pressure
- Bedside manner
Certification
- Advance Cardiac Life Support / AED - Currently Certified
- Implicit Bias - Continuing Education - 8/2022
- Human Trafficking - Continuing Education - 5/2020
- Licensed Massage Therapist
- Multiple CE courses provided by Summit Oral and Maxillofacial Surgery - On going
Timeline
Implant Treatment Coordinator
Summit Oral and Maxillofacial Surgery
06.2024 - Current
Patient Liaison
Summit Oral and Maxillofacial Surgery
04.2022 - 06.2024
Front Desk Reception / Surgical Assistant
Anchor Bay Oral Surgery
09.2014 - 06.2022
Front Desk Reception / Surgical Assistant
Oral Surgery Specialists of Macomb
07.2012 - 09.2014
Massage Therapy
Guardian Massage And Reflexology School
Bachelor of Science - Business Management
The University of Findlay
High School Diploma -
Utica High School
Some College (No Degree) - General Studies
Michigan State University