Alexandra Mazariegos

Miami,FL

Summary

Dedicated support assistant delivering exceptional customer service and technical guidance. Expertise in device management and help desk operations ensures timely access to resources, fostering a positive academic experience for students and faculty.

Overview

year of professional experience

Work History

Student Learning Commons Assistant

Miami Dade College Kendall campus

Miami, Florida

03.2025 - 07.2026

Managed lifecycle and checkouts of laptops, desktop computers, and media devices to ensure timely access for students and faculty.
Resolved device and infrastructure issues for students and faculty in a high-traffic academic environment.
Collaborated with internal staff to streamline help desk operations during peak service hours, enhancing support efficiency.
Validated credentials and authorized entry forms to maintain accurate access control logs.
Maintained accurate records of student attendance and performance data to support academic tracking and reporting.
Conducted orientation sessions for new students and staff to familiarize them with academic policies and resources. for new students and staff members.

Education

Bachelor of Science - Computer Engineering

Florida International University

Miami, FL

05-2029

Associate of Arts - Computer Engineering

Miami Dade College

Miami, FL

07-2026

Skills

Operations: Help Desk Management, Access Control
Productivity Suites: Microsoft 365, Google Workspace

Systems and hardware: Device Troubleshooting, Hardware Maintenance
Customer service relations

Affiliations

MDC SCHOOL OF ENTEC & SANTANDER BANK HACKATHON | Miami, FL Project Competitor (MDC vs. Santander Openbank) | April 30, 2026

- Designed a user experience strategy to improve digital banking operations for retail customers. Developed and presented a conceptual product pitch focused on enhancing digital interaction flow. Partnered within a technical team to solve user interface problems during a single-day sprint environment.

Timeline