- Knitting and Crafts
- Gardening
- Digital Art and Animation
- Running
- Sewing and Fashion
Alexandra McBride
Fort Myers,FL
Summary
Dedicated professional with a strong work ethic and extensive experience in customer-facing roles. Known for proactive problem-solving and excellent communication skills. Committed to creating a welcoming environment and upholding safety standards to ensure customer safety and satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Senior Operations Manager
Ultimate Ninjas Academy
05.2025 - Current
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Developed and oversaw onboarding and training procedures for new employees.
- Built HR and safety policies for a newly established business.
- Built strong relationships with local families to help increase and retain memberships.
- Established connections with community organizations to increase brand visibility among local businesses.
- Increased brand visibility and established an online presence through promotional social media posts and ad campaigns.
- Inspected recreational areas regularly to maintain safe and clean premises.
Pharmacy Technician
CVS Pharmacy
05.2023 - 02.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders and updating insurance.
- Communicated with patients, healthcare providers, and insurance companies to resolve billing issues quickly and efficiently.
Data Management Specialist
School District Of Lee County
10.2021 - 09.2022
- Prepared, organized, and analyzed test score data while following district and state guidelines for high school graduation.
- Managed expenses and spending for the accountability department with a five-million-dollar budget.
- Collaborated with schools and testing centers to ensure test score data requirements were effectively communicated to all stakeholders.
- Organized and reviewed research project submissions for the Lee County School District Institutional Review Board.
- Proposed and implemented written process documents necessary to successfully perform the Data Management Specialist position.
Recreation Attendant
Fort Myers Skatium
01.2020 - 02.2021
- Provided exceptional customer service, addressing visitor inquiries promptly and professionally.
- Registered participants for sports programs and gym memberships.
- Supervised daily recreational activities, ensuring safety and engagement for participants.
- Managed operations of a snack bar, preparing and serving food in a timely manner.
Education
Associate of Arts - Journalism
Florida SouthWestern State College
Fort Myers, FL05-2020
Bachelor of Arts - Journalism
Florida Gulf Coast University
Fort Myers, FL05-2027
Skills
- Problem-solving
- Customer service
- Conflict resolution
- Attention to detail
- Strong work ethic
- Team development
- Safety awareness
- First aid training
Certification
- Registered Pharmacy Technician License
Interests
Timeline
Senior Operations Manager
Ultimate Ninjas Academy
05.2025 - Current
Pharmacy Technician
CVS Pharmacy
05.2023 - 02.2025
Data Management Specialist
School District Of Lee County
10.2021 - 09.2022
Recreation Attendant
Fort Myers Skatium
01.2020 - 02.2021
Bachelor of Arts - Journalism
Florida Gulf Coast University
Associate of Arts - Journalism
Florida SouthWestern State College