ALEXANDRA MCQUEEN
Ziehm-Orthoscan
Scottsdale,AZ
11
years of professional experience
Results-driven business professional with 7+ years of experience managing high-value healthcare accounts, contract negotiations, customer relationships, and revenue-generating initiatives. Proven record of growing annual sales from $1.8M to $7.4M while maintaining an $8M+ portfolio through consultative selling, proactive client outreach, and strategic relationship management. Experienced in presenting and negotiating agreements ranging from $7,000 to $550,000, utilizing Salesforce CRM to manage customer pipelines, follow-up activities, and account documentation. Recognized for exceptional communication skills, professionalism, organizational excellence, and a customer-focused approach that drives both client satisfaction and business growth.
Work History
Inside Sales Specialist
7 Years 4 Months- Increased annual sales performance from $1.8M during the first year to $7.4M in the second year through proactive client engagement, contract negotiations, and strategic account management.
- Managed a portfolio averaging approximately $8M annually while supporting healthcare clients across the United States and internationally, building long-term relationships that contributed to sustained revenue growth and customer retention.
- Negotiated and secured service agreements ranging from $7,000 to $450,000, confidently presenting pricing, addressing client concerns, and facilitating successful contract execution.
- Conducted customer outreach via phone, email, and Salesforce CRM to manage renewals and strengthen client relationships, directly supporting revenue generation.
- Managed complete contract lifecycle, overseeing negotiations, renewals, amendments, and pricing discussions to ensure seamless customer follow-up.
- Developed and implemented renewal workflow campaigns that improved contract visibility, increased proactive follow-up efforts, and supported customer retention initiatives.
- Developed and implemented renewal workflow campaigns that enhanced contract visibility and proactive follow-up, contributing to customer retention initiatives.
Brand Representative / Retail Sales Associate
3 Years 8 Months- Facilitated customer transactions and resolved issues, ensuring positive experiences and satisfaction.
- Managed daily operations including merchandising, inventory organization, documentation, and cash handling to support store efficiency.
- Worked with team members to achieve operational goals and streamline store processes.
Education
Bachelor of Science - Business Administration
Skills
Salesforce CRM
Customer CRM management
Client management
Relationship building
Contract negotiation
Data management
Customer database management
Relationship building
Relationship management
CORE QUALIFICATIONS
- High-Value Account Management
- Revenue Growth & Business Development
- Contract Negotiation & Closing
- Customer Retention & Renewals
- Salesforce CRM & Pipeline Management
- Client Follow-Up & Communication
- Healthcare Industry Experience
- Administrative & Operational Support
PROFESSIONAL HIGHLIGHTS
- Demonstrated exceptional year-over-year revenue growth, increasing annual sales from $1.8M in the first year to $7.4M in the second year, while consistently maintaining a high-performing portfolio averaging approximately $8M annually thereafter.
- Designed campaigns to structure contract renewal workflows while maintaining proactive client outreach to track renewals, manage contract status, and support execution of updated agreements.
- Processed and executed approximately 200 contracts per year, maintaining contract integrity, adherence to regulatory standards, and on-time agreement completion spanning from private clinics, large hospital systems, and government entities.
- Processed approximately 200 contracts annually, maintaining accuracy, compliance, and timely completion while coordinating with multiple internal departments and external stakeholders.
Timeline
Inside Sales Specialist
Ziehm-Orthoscan
05.2019 - CurrentRead More
Brand Representative / Retail Sales Associate
Abercrombie & Fitch
08.2015 - 04.2019Read More
Grand Canyon University
Bachelor of Science from Business Administration
Read More