Alexandra Medina
Chicago,Illinois
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction at Sweetgreen by effectively resolving complaints and mentoring a team towards excellence. Demonstrates exceptional cash handling accuracy and customer engagement skills. Achieved a significant reduction in customer complaints, showcasing a quick learning ability and commitment to cleanliness and hygiene.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate Cashier
Michael Kors
Chicago, IL
11.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Greeted customers upon entry, creating positive first impression and fostering loyalty.
Customer Service Manager
Sweetgreen
Chicago, IL
06.2022 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier
Navy Pier
Chicago, IL
06.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master Of Finance - Finance
Malcom X College
Chicago, ILSkills
- Cleanliness and hygiene
- Customer service
- Quick learner
- Cash handling accuracy
- Customer engagement
- Stock replenishment
- Customer support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Associate Cashier
Michael Kors
11.2024 - Current
Customer Service Manager
Sweetgreen
06.2022 - 10.2023
Cashier
Navy Pier
06.2021 - 10.2021
Master Of Finance - Finance
Malcom X College