Gianna Galletta
Little River,SC
Summary
Reliable and customer-focused retail professional with hands-on experience as a cashier handling cash transactions, inventory management, and daily store operations. Skilled in providing positive customer experiences through friendly service, clear communication, and efficient problem-solving. Thrives in fast-paced environments while maintaining accuracy and attention to detail. Known for being responsible, dependable, and kind, with a strong passion for retail and building meaningful interactions with customers.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate Cashier
TJ Maxx, TJX Companies
Buffalo, New York
10.2025 - 02.2026
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Helped other team members as needed during peak business times.
- Handled returns and exchanges according to established policies.
- Organized merchandise in the store for easy access by customers.
- Answered phone calls promptly with a professional demeanor.
- Assisted customers in locating items within the store.
- Provided information about products and services to customers.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Verified that all prices were accurate before ringing up purchases.
- Enforced dressing room rules to prevent vandalism and theft.
- Enforced safety regulations in order to maintain a safe working environment.
Host
El Punto Mexican Cantina
North Tonawanda, New York
06.2024 - 09.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere and enhancing overall dining experiences.
- Managed reservation systems efficiently, optimizing seating arrangements to maximize restaurant capacity during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery, contributing to a smoother service workflow.
- Monitored dining area cleanliness and organization, contributing to a pleasant and hygienic environment for guests.
- Addressed guest inquiries and concerns effectively, improving satisfaction and promoting repeat visits through positive interactions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Contributed to team efforts by accomplishing related tasks as needed.
Associate Cashier
Tops Friendly Markets
Buffalo, NY
04.2022 - 02.2024
- Processed customer transactions accurately, ensuring prompt service and maintaining cash register integrity during peak hours.
- Assisted in managing inventory levels by restocking shelves, contributing to an organized and accessible shopping environment.
- Maintained a clean and orderly checkout area, enhancing the overall customer experience and promoting store standards.
- Maintained cleanliness of checkout areas throughout shift.
- Processed payments by accepting cash, credit cards, and checks.
- Verified prices on items using price lists or scanners.
- Stocked shelves with merchandise when needed.
- Handled returns, refunds, or exchanges as necessary per company policy.
Education
North Tonawanda High School
North Tonawanda, New YorkSkills
- Customer service
- Cash handling
- Return handling
- Point of sale (POS)
- Guest relations
- Cleanliness standards
- Team collaboration
- Communication skills
- Time management
- Inventory management
- Reservation management
- Menu knowledge
- Product knowledge
- Sales transactions
- Safety compliance
- Conflict resolution
- Cleanliness and hygiene
- POS terminals
- Merchandise pricing
- Patience and empathy
- Loss prevention procedures
- Efficient checkout procedures
- Point of sale systems
Certification
- Responding to Emergencies Adult andPediatric First Aid/CPR/AED Certified
Timeline
Retail Sales Associate Cashier
TJ Maxx, TJX Companies
10.2025 - 02.2026
Host
El Punto Mexican Cantina
06.2024 - 09.2024
Associate Cashier
Tops Friendly Markets
04.2022 - 02.2024
North Tonawanda High School