Alexandra Mello
Walgreens Boots Alliance
Bristol,RI
2
Languages
1
Certification
15
years of professional experience
Professional with experience in facilitating access and support services. Known for strong collaborative skills and ability to adapt to changing needs, ensuring reliable and effective outcomes. Skilled in communication, problem-solving, and customer service. Valued for integrity, dependability, and results-driven mindset.
Work History
Medication Access Specialist
2 Years 7 Months- Submitted prior authorization requests and tracked payer determinations through completion.
- Verified patient insurance eligibility and coordinated benefits investigations for specialty medication access.
- Communicated with pharmacies, prescribers, and insurers to resolve prescription access barriers.
- Processed copay assistance applications and supported patients through financial navigation.
- Communicated with patients, providers, and payers to clarify coverage and resolve access barriers.
- Reviewed documentation for completeness, reducing delays in appointment and service coordination.
- Dispensed prescriptions accurately while verifying patient information and medication details.
- Processed insurance claims and resolved billing issues using pharmacy systems.
- Prepared compounded medications following safety procedures and dosage requirements.
- Trained new technicians on workflow standards, accuracy checks, and customer service practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency and service quality.
Certified Senior Pharmacy Technician
12 Years 1 Month- Performed accurate item counts for inventory, measures , prepares scripts for patients
- Entered prescriptions into pharmacy database to maintain up-to-date patient records
- Managed phone calls, routed inquiries to pharmacist.
- Maintains inventory of medication, and supplies
- Takes prescriptions from doctors over the phone , calls offices if Rx clarification needed
- Provided training to new technicians for successful onboarding new technicians, maintains extraordinary customer service
Pharmacy Technician Specialist
4 Years 1 Month- Entered prescriptions into database accurately
- Answered and directed phone calls to pharmacist as needed
- Takes prescriptions via voicemail or directly from doctors' offices
- Prepared prescriptions to ensure patients received correct medications
- Coordinated insurance adjudication, resolving coverage issues and minimizing prescription delays.
- Processed prescriptions accurately, ensuring compliance with pharmacy policies and medication safety standards.
Crew Member
8 Years 1 Month- Delivered exceptional customer interactions that enhanced guest satisfaction
- Ensured secure handling of currency
- Crafted beverages and baked goods for customers
- Led crew in executing daily shift tasks to maintain operational efficiency
- Trained new crew members on register procedures, food prep, and service standards.
- Led front-of-house service, maintaining fast, friendly guest interactions during peak rushes.
- Prepared coffee, sandwiches, and baked goods while following food safety and quality guidelines.
- Operated POS system accurately, handling cash, card, and mobile orders with care.
- Monitored inventory levels, restocked supplies, and supported smooth shift operations.
- Maintained clean, organized workstations, dining areas, and equipment throughout shifts.
Education
High school or equivalent - General Studies
Skills
Customer support
Medication compounding
Compounding
Pharmacy Software
Claims Processing
Healthcare Documentation
Microsoft Office
Microsoft Word
Outlook
Typing
Time Management
Portuguese language proficiency
Security protocols
Medication compounding
Effective communication
Speaks Portuguese
Patient Privacy Compliance
Expert communication
Certification
PTCB CERITIFICATION 10/2018
Additional Information
- References
- 1. Peter Godbout (401)254-3903
- 2. Ann Marie Martens (617)416-9938
- 3. Marianne Costa (401)556-5628
Personal Information
- Title: Certified Senior Pharmacy Technician
- Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Portuguese
Full Professional
Timeline
Medication Access Specialist
Brown University Health Specialty Pharmacy
04.2024 - CurrentRead More
Pharmacy Technician Specialist
Lifespan Pharmacy
03.2020 - 04.2024Read More
Certified Senior Pharmacy Technician
Walgreens Boots Alliance
10.2014 - CurrentRead More
Crew Member
Dunkin' Donuts
02.2012 - 03.2020Read More
Mt. Hope High School
High school or equivalent from General Studies
Read More