Summary
Overview
Work History
Education
Skills
References
Timeline
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Alexandra Moya

Rio Rancho,NM

Summary

Accomplished Team Lead Supervisor at Haven House, Inc., with a proven track record in coaching and mentoring, and workplace safety. Excelled in fostering teamwork and collaboration, enhancing client service, and implementing safety processes. Demonstrated flexibility and a client-focused approach, significantly contributing to a positive work environment and client satisfaction. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Has experience in crisis intervention.

Overview

6
6
years of professional experience

Work History

Team Lead Supervisor

Haven House, Inc.
06.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
    • Providedided support to staff and clients in high tense situation,Provided call support

Housekeeping Room Attendant

SpringHill Suites Albuquerque North/Journal Center
01.2023 - 05.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Cashier

Blakes Lota Burger
03.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Client Assistant

West Side Shelter
07.2021 - 02.2022
  • Conducted regular safety checks of sleeping areas to guarantee compliance with fire code regulations and other safety standards applicable to emergency shelters.
  • Provided crisis intervention services for distressed clients by listening empathetically and offering appropriate resources or referrals.
  • Collaborated with case managers to develop comprehensive care plans tailored to individual resident needs, including housing placement assistance and job training programs.
  • Contributed to a safe living environment by promptly addressing maintenance issues and reporting any hazards or concerns to management.

Cashier Team Lead

Dairy Queen Grill & Chill
03.2019 - 06.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma -

Rio Rancho High School
301 Loma Colorado Blvd NE, Rio Rancho, NM 87124
05.2022

Skills

  • Coaching and Mentoring
  • Clients Focus
  • Workplace Safety
  • Complaint/Problem resolution
  • Teamwork and Collaboration
  • On call support for Clients/Staff
  • Flexible Schedule
  • Overseeing Daily Activities
  • Client Service
  • Giving Constructive Feedback
  • Documentation And Reporting
  • Safety processes and procedures

References

Tanya Tijerina-(505) 203-5328

Haven house HR (505) 896-4869 ( ASK SPEAK TO RACHEL)

Chanel Herrera (702) 334-1462

Jennifer Chavez (505)-600-1776 

Jocalyn Moya-(505)3990915


Timeline

Team Lead Supervisor

Haven House, Inc.
06.2023 - Current

Housekeeping Room Attendant

SpringHill Suites Albuquerque North/Journal Center
01.2023 - 05.2023

Cashier

Blakes Lota Burger
03.2022 - 12.2022

Client Assistant

West Side Shelter
07.2021 - 02.2022

Cashier Team Lead

Dairy Queen Grill & Chill
03.2019 - 06.2021

High School Diploma -

Rio Rancho High School

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Alexandra Moya