Summary
Overview
Work History
Education
Skills
Timeline
Generic

EDMOND DE LA TORRE

LAS VEGAS ,NV

Summary

Dynamic leader with extensive experience at Walmart, excelling in team supervision and operations management. Proven track record in coaching and mentoring, enhancing team performance and workplace safety. Skilled in conflict resolution and quality control, ensuring efficient processes and high standards in fast-paced environments. Committed to fostering a collaborative team culture.

Overview

14
14
years of professional experience

Work History

Team Lead Supervisor

Walmart
Las Vegas, NV
11.2016 - 08.2023

- Started as a stocker/unloader.

- Promoted to CAP 2 Supervisor, managing a team of 15-25, overseeing back room operations, stocking consumables, and ensuring the store was clean and organized for the next day.

- Became Consumables Department Manager, leading a team of 3-5, maintaining inventory, organizing product storage, and overseeing freight stocking.

- Transitioned to Meat and Produce Department Manager and later Lead, managing a team of 8-15 while ensuring OSHA standards and daily operations were met.

- Worked as OGP Team Lead for Online Grocery Pickup, supervising a team of 15-25, responsible for picking and preparing groceries for curbside pickup.

Tax Office Manager

Americas Services
Las Vegas
01.2016 - 11.2016

I served as a mentor, responsible for training new employees and facilitating their success within the organization. Additionally, I held the position of Tier 2 Operator, which involved taking over calls when customers requested to speak with a supervisor, allowing me to address and resolve their issues effectively.

Customer Service Representative

Sitel
Las Vegas, NV
04.2014 - 01.2016

I served as a mentor, responsible for training new employees and facilitating their success within the organization. Additionally, I held the position of Tier 2 Operator, which involved taking over calls when customers requested to speak with a supervisor, allowing me to address and resolve their issues effectively.

Bay Attendant

Blue Beacon Truck Wash
Las Vegas
01.2010 - 05.2014

During my tenure as a bay attendant, I was responsible for washing trucks efficiently, completing the task in a timeframe ranging from 7 to 15 minutes. This process included cleaning the front of the tractor, the motor, the rear, and the interior of the trailer. Additionally, I served as the Bay Lead, overseeing operations by managing orders, organizing the team members in the bay, and ensuring that the trucks were washed promptly and to a high standard. I accomplished this by conducting thorough inspections of the tractor-trailer prior to their departure from the bay.

Education

High School Diploma -

Del Sol High School
Las Vegas, NV
05.2010

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Workplace safety
  • Schedule management
  • Complaint resolution
  • Production monitoring
  • Operations management
  • Employee evaluation
  • Relationship building
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Staff training
  • Coaching

Timeline

Team Lead Supervisor

Walmart
11.2016 - 08.2023

Tax Office Manager

Americas Services
01.2016 - 11.2016

Customer Service Representative

Sitel
04.2014 - 01.2016

Bay Attendant

Blue Beacon Truck Wash
01.2010 - 05.2014

High School Diploma -

Del Sol High School
EDMOND DE LA TORRE