Alexandra Mulero
Orlando,FL
Summary
Dedicated professional with a proven track record at AdventHealth, adept in documentation accuracy and exceptional patient communication. Leveraged clinical assessment skills and compassionate care to enhance patient satisfaction and streamline care coordination. Excelled in multitasking and problem-solving, significantly improving operational efficiency and patient care outcomes.
Overview
2
2
years of professional experience
Work History
Telephone Triage Nurse Assistant
AdventHealth
Orlando, FL
11.2024 - Current
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to help determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Verified, updated and communicated patient history prior to clinic appointments with providers.
Authorization Coordinator
AdventHealth
Orlando, FL
11.2022 - Current
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical visits and treatment plans.
- Maintained consistent follow-up on status of prior authorization requests.
- Coordinated seamless transitions of care for patients requiring referrals to specialty services, facilitating smooth handoffs between providers.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Stayed informed about regulatory changes relevant to the healthcare industry, ensuring compliance in all authorization activities.
Consumer Service Representative
AdventHealth
Orlando, FL
10.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Effectively managed high call volumes while maintaining a professional demeanor under pressure.
- Improved first-call resolution rate through comprehensive understanding of company offerings and policies.
- Enhanced consumer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
High School Diploma -
Escuela Superior Ladislao Martínez Otero
Vega Alta, PR05.2008
Skills
- Documentation accuracy
- Symptom assessment
- Patient instruction
- Appointment scheduling
- Outbound patient calls
- Initial injury intake
- Patient communication
- Epic navigation
- Telephone consultations
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Problem-solving abilities
- Compassionate and caring
- Excellent communication
- Reliability
- Critical thinking
Accomplishments
- Collaborated with the referrals department in the development of the new level || team.
- Accurately followed workflow to determine the metrics for the level || team.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Telephone Triage Nurse Assistant
AdventHealth
11.2024 - Current
Authorization Coordinator
AdventHealth
11.2022 - Current
Consumer Service Representative
AdventHealth
10.2022 - Current
High School Diploma -
Escuela Superior Ladislao Martínez Otero