Sandra Bowyer
Elmwood Park,IL
Summary
Results-oriented nurse with extensive experience at Optum Health Washington, specializing in telephone triage and interdisciplinary collaboration. Utilized critical thinking and problem-solving skills to improve patient care, achieving a 20% increase in quality metrics. Proficient in EPIC and Cerner EMR, dedicated to enhancing healthcare outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Telephone Triage Nurse – Work from Home
Optum Health Washington
Everett, WA
06.2020 - Current
- Conducted analysis and coordination for Quality Improvement project on Pap Smear surveillance.
- Reviewed, interpreted, and illustrated data to enhance patient management.
- Applied clinical expertise and triage skills to provide health advice and referrals via telephone.
- Documented inquiries consistently per department standards for legal and statistical purposes.
- Maintained detailed reports and records to boost team efficiency and accuracy in treatments.
- Resolved issues independently while collaborating with coworkers and consulting physicians.
- Monitored daily workflow as charge nurse to improve productivity and quality outcomes.
- Educated patients on medication compliance, drug therapies, disease states, and discharge planning.
Emergency Room - Staff Nurse
Harborview Medical Center
Seattle, WA
09.2018 - 09.2024
- Coordinated comprehensive care for acute and chronic conditions following nursing practice standards.
- Collaborated with interdisciplinary team to manage complex patient conditions effectively.
- Participated in nursing research, quality initiatives, and performance improvement activities.
- Delegated assignments and monitored assistants to meet diverse patient needs efficiently.
- Streamlined admission processes to reduce time between patient intake and room placement.
Emergency Room – Staff Nurse
Swedish Medical Center
Edmonds, WA
10.2018 - 09.2020
- Assessed people of vastly diverse backgrounds and socioeconomic levels, using personalized approaches to understand and meet needs.
- Kept proficient in emergency response procedures as key member of code, stroke, and rapid response teams.
Emergency Room - Staff Nurse
Swedish Covenant Medical Center
Chicago, IL
10.2017 - 09.2018
- Effectively managed care delivery through precise resource allocation and patient triage.
- Maintained optimal patient status via rapid assessment and treatment of critical concerns.
Emergency Room - Travel Nurse
Accountable Healthcare Staffing and American Mobile Travel Staffing
04.2002 - 09.2017
- Worked as a Travel Nurse in various Emergency Department throughout the Seattle, San Diego, Denver, and Chicago area.
- Delivered evidence-based, cost-effective care to every patient based on experience in Emergency care.
Education
Bachelor of Science - Nursing
Pacific Lutheran University
Tacoma, WASkills
- EPIC and Cerner EMR
- Telephone triage
- Interdisciplinary collaboration
- Quality improvement
- Critical thinking
- Effective communication
- Microsoft Office Suite
- Spreadsheet and presentation software
- Quality assurance management
- Claims and billing processing
- Utilization management strategies
- Multitasking capabilities
- Computer proficiency
- Problem solving
- Patient advocacy
- Lab results reporting
- Documentation accuracy
- Outbound patient calls
- Physician collaboration
- Resource utilization
- Medical recordkeeping
- Teamwork and collaboration
Certification
Certification in Emergency Nursing
Licenses
- Multi State Nursing License
- Washington State Nursing License
- Oregon Nursing License
Timeline
Telephone Triage Nurse – Work from Home
Optum Health Washington
06.2020 - Current
Emergency Room – Staff Nurse
Swedish Medical Center
10.2018 - 09.2020
Emergency Room - Staff Nurse
Harborview Medical Center
09.2018 - 09.2024
Emergency Room - Staff Nurse
Swedish Covenant Medical Center
10.2017 - 09.2018
Emergency Room - Travel Nurse
Accountable Healthcare Staffing and American Mobile Travel Staffing
04.2002 - 09.2017
Bachelor of Science - Nursing
Pacific Lutheran University