Kristi Jackson
Mishawaka,IN
Summary
Passionate telephone triage Nurse with four years experience assessing patient conditions over the phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and good computer proficiency with EMR experience. Understanding of Medicare guidelines while working as Hospice case manager nurse. Designed and implemented a paper system for Hospice case manager nurses to use during patient recertification periods.
Overview
12
12
years of professional experience
Work History
Telephone Triage Registered Nurse-Remote From Home
Michiana Hematology - Oncology
09.2020 - 02.2024
- Provided compassionate care with excellent listening skills.
- Conducted telehealth triage assessments, assessed patient current symptoms and complaints, evaluated patient histories and EMR, demonstrated excellent critical thinking skills.
- Managed anticoagulation therapy. Educated patients for increased risk bleeding and bridging prior to dental or medical procedures.
- Conferred with physicians and nurse practitioners to discuss diagnoses and devise well-coordinated treatment approaches.
- Offered medical advice, refilled prescriptions per MD or made same day emergency appointments per MD.
- Educated on meds for symptom management, follow up calls made to patient.
- Excellent time management skills, practiced autonomy while using twelve pages of MDstanding orders.
Chemotherapy Infusion Nurse
Elkhart Clinic
08.2017 - 03.2020
- Assessed patient needs prior to infusions, allowing for appropriate interventions when necessary.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Developed trusting relationships with patients over the course of their treatment journey, providing emotional support throughout the process.
- Recognized potential adverse reactions during infusions and intervened swiftly, mitigating potential negative outcomes for patients.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Enhanced patient comfort during infusions through skilled IV placement and supportive care.
Hospice Registered Nurse Case Manager
Center For Hospice Care
11.2013 - 08.2017
- Skilled at working independently and collaboratively in a team environment.
- Efficiently managed caseloads while adhering to regulatory guidelines ensuring compliance with Medicare conditions of participation.
- Created an improved paper system for Medicare recertification for case manager nurses.
Night Shift Float Registered Nurse
Memorial Hospital
12.2011 - 11.2013
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Ensured continuity of care between shifts by accurately documenting patient information and providing thorough hand-off reports to incoming staff members.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Collaborated closely with physicians to develop individualized care plans that promoted optimal patient outcomes.
- Effectively prioritized tasks, ensuring timely completion of all essential duties during high-pressure situations on the night shift.
Education
Associate of Science - Nursing
Southwestern Michigan College
Dowagiac, MI12.2010
Associate of Science - Dental Hygiene
Indiana University South Bend
South Bend, INSkills
- Excellent Listening Skills
- Patient Advocacy
- EMR Experience
- Computer Proficient
- Compassionate and Caring
- Symptom Assessment
- Attention to Detail
- Accurate Documentation
- Telephone Triage
- Outbound Patient Calls
- Lab Results Reporting
- Patient Health Information Access
Timeline
Telephone Triage Registered Nurse-Remote From Home
Michiana Hematology - Oncology
09.2020 - 02.2024
Chemotherapy Infusion Nurse
Elkhart Clinic
08.2017 - 03.2020
Hospice Registered Nurse Case Manager
Center For Hospice Care
11.2013 - 08.2017
Night Shift Float Registered Nurse
Memorial Hospital
12.2011 - 11.2013
Associate of Science - Nursing
Southwestern Michigan College
Associate of Science - Dental Hygiene
Indiana University South Bend
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