Teri MacDonald
Reed City,MI
Summary
Seasoned Oncology Telephone Triage Registered Nurse with a proven track record at Corewell Health West Reed City Cancer Center, showcasing expertise in physician collaboration and symptom assessment. Excelled in implementing Epic and Cerner EMRs, enhancing patient communication and care coordination. Demonstrated leadership in guiding healthcare teams, achieving significant improvements in patient care outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Oncology Telephone Triage Registered Nurse
Corewell Health West Reed City Cancer Center
Reed City, MI
03.2023 - Current
- Provided telephone triage services to patients in need of medical advice.
- Identified appropriate interventions based on assessment results. Maintained accurate documentation of all triage encounters and treatments provided.
- Collaborated with other healthcare professionals to provide comprehensive care.
- Communicated effectively with physicians regarding patient conditions and concerns.
- Miscellaneous reference specialty labs - Order testing
- Reviewed after-hours phone calls and assessed for patient needs.
- Completed prior authorizations for medications for retail pharmacies.
- Scheduled new patients and managed oncology incoming referral work queue.
- Reviewed protocols regularly for accuracy and updates per changes in clinical practice guidelines.
Administrative Nursing Supervisor
Munson Healthcare Cadillac Hospital
Cadillac, MI
07.2021 - 03.2023
- Provided administrative oversight of nursing staff, ensuring compliance with policies and procedures.
- Oversaw the scheduling of nursing personnel to ensure adequate coverage at all times.
- Coordinated with other departments on matters related to patient care and staffing needs.
- Facilitated communication between management and nursing personnel to ensure efficient operations.
- Ensured that medical records were accurately maintained in accordance with state regulations.
- Reviewed incident reports submitted by nurses to identify potential areas of improvement.
- Provided guidance and support to nurses during challenging situations or emergency scenarios.
Director of Nursing
Geo Group Inc
Baldwin, MI
06.2019 - 07.2021
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Ensured compliance with federal and state regulations regarding care of federal inmates.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
Assistant Director of Nursing
Altercare
Big Rapids, MI
08.2018 - 06.2019
- Assisted with recruitment and retention of nursing staff.
- Developed and implemented strategies to promote patient safety and quality care outcomes.
- Coordinated the planning, implementation, evaluation, and documentation of nursing care plans.
- Assessed staffing needs based on patient census and acuity levels.
- Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
- Attended meetings with key stakeholders to discuss issues affecting the Nursing Department.
- Facilitated professional development opportunities for nurses through continuing education programs.
- Investigated incidents reported by staff members or patients and families.
Registered Nurse Charge Oncology
Spectrum Health Hospital
Reed City, MI
07.2013 - 08.2018
- Maintained accurate documentation regarding employee attendance records, time off requests, scheduling changes.
- Provided patient care and education to patients with chronic illnesses.
- Assisted in the development of training programs for new employees related to safety protocols, infection control processes.
- Participated in multidisciplinary meetings with other healthcare professionals such as physicians and therapists.
- Developed and implemented nursing policies and procedures to ensure compliance with local, state, and federal regulations.
- Provided guidance and direction to staff members in order to maintain high quality of care standards.
- Assisted with the coordination of patient care services by assigning tasks to appropriate personnel.
- Performed daily rounds to evaluate patient condition, provide feedback on performance, and address any issues or concerns.
- Epic Super User and team with new EMR. Trained staff and provided support with golive
Registered Nurse
Spectrum Health Hospital
Reed City, MI
11.1992 - 07.2013
- Multiple department knowledge.
- Emergency Department, Intensive Care Unit, Charge Nurse, Hospital Supervisor, Outpatient, Medical Surgical Unit, Health Careers Instructor
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Provided emergency care to critically ill patients in a timely manner.
- Administered medications and treatments as prescribed by physicians.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Managed and supervised a team of 30 registered nurses.
- Provided guidance, support and professional development to staff members.
- Developed policies and procedures for the nursing unit.
- Any many more duties including being involved in the implementation and go live for Cerner EMR.
Education
Bachelor of Science - Nursing
Ohio University
Athens, OH03-2013
Associates in Nursing
Ferris State University
Big Rapids05-1992
Skills
- Physician Collaboration
- Medication Refills
- Symptom Assessment
- Appointment Scheduling
- Patient Communication
- Epic navigation and Cerner navigation with implementation and go live
- Evidence-based Protocols
- Healthcare regulations
Certification
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Basic Life Support
- Chemotherapy and Biotherapy Certified
- Wound Care Certified
Accomplishments
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
- Supervision - Headed onboarding process for new nursing staff.
- Documentation - Ensured charting accuracy through precise documentation.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
Timeline
Oncology Telephone Triage Registered Nurse
Corewell Health West Reed City Cancer Center
03.2023 - Current
Administrative Nursing Supervisor
Munson Healthcare Cadillac Hospital
07.2021 - 03.2023
Director of Nursing
Geo Group Inc
06.2019 - 07.2021
Assistant Director of Nursing
Altercare
08.2018 - 06.2019
Registered Nurse Charge Oncology
Spectrum Health Hospital
07.2013 - 08.2018
Registered Nurse
Spectrum Health Hospital
11.1992 - 07.2013
Bachelor of Science - Nursing
Ohio University
Associates in Nursing
Ferris State University
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