SANDRA BOWYER
Elmwood Park,IL
Summary
Registered Nurse with extensive experience in Emergency Department and Telephone Triage nursing, adept at delivering high-quality patient care in fast-paced environments. Proven ability to assess, plan, coordinate, and implement effective nursing strategies tailored to diverse clinical situations. Exceptional communication skills facilitate clear interactions with patients and healthcare providers, ensuring optimal understanding and collaboration. Strong critical thinking, problem-solving, and time management abilities enhance productivity and patient outcomes in all aspects of care delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Telephone Triage Registered Nurse – Work from Home
The Everett Clinic
06.2020 - Current
- Executed clinical expertise in triage, utilizing nursing judgment and assessment skills to deliver health advice to consumers with clinical inquiries.
- Executed process improvements aimed at optimizing patient call handling and triage assessment workflows.
- Facilitated calm management of high-stress situations, delivering reassurance to distressed callers while collecting essential information for informed decision-making.
- Employed electronic health record systems to maintain accurate patient documentation and facilitate information access.
- Delivered comprehensive education to patients on medication adherence, therapeutic options, disease management, and post-discharge strategies.
- Cultivated a positive work environment within telephone triage nursing team, enhancing open communication and collaboration among colleagues.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
Emergency Room Registered Nurse
Harborview Medical Center
09.2018 - 09.2024
- Collaborated with interdisciplinary teams to effectively manage complex patient conditions and ensure optimal care delivery.
- Contributed to performance improvement initiatives focused on nursing quality and research activities.
- Oversaw patient care by delegating tasks and supervising assistant performance.
- Implemented strategies to reduce time delays in admissions and room placement operations.
Emergency Room Registered Nurse
Swedish Medical Center
10.2018 - 09.2020
- Evaluated individuals from diverse backgrounds and socioeconomic levels through tailored approaches to identify and address needs.
- Ensured readiness in emergency response protocols to enhance team effectiveness during critical situations.
Emergency Room Registered Nurse
Swedish Covenant Medical Center
10.2017 - 09.2018
- Directed care delivery operations to ensure effective resource allocation and timely patient triage.
- Oversaw patient care by conducting rapid assessments and implementing timely treatments for critical concerns.
Emergency Room Travel Nurse
Accountable Healthcare Staffing and American Mobile Travel Staffing
04.2002 - 09.2017
- Delivered high-quality nursing care as a travel nurse in diverse emergency departments across Seattle, San Diego, Denver, and Chicago.
- Delivered high-quality, evidence-based care to patients, ensuring cost-effectiveness through expertise in emergency medicine.
- Earlier experience/ employment includes Medical – Surgical. Detailed information available upon request
Education
Bachelor of Science in Nursing - BSN
Pacific Lutheran University
Tacoma, WASkills
- Proficient in EPIC electronic medical records
- Skilled in Microsoft Office suite
- Quality assurance management expertise
- Proficient in managing multiple software applications while communicating
- Physician collaboration
- Teamwork and collaboration
- Excellent communication
- Strong clinical judgment
- Active listening
- Problem-solving abilities
Certification
- Active Washington State Registered Nurse License
- Active Multi State Nursing License
- BLS (Basic Life Support)/ CPR, ACLS-EP, ENPC, TNCC, ATCN
- Certification in Emergency Nursing - CEN
Timeline
Telephone Triage Registered Nurse – Work from Home
The Everett Clinic
06.2020 - Current
Emergency Room Registered Nurse
Swedish Medical Center
10.2018 - 09.2020
Emergency Room Registered Nurse
Harborview Medical Center
09.2018 - 09.2024
Emergency Room Registered Nurse
Swedish Covenant Medical Center
10.2017 - 09.2018
Emergency Room Travel Nurse
Accountable Healthcare Staffing and American Mobile Travel Staffing
04.2002 - 09.2017
Bachelor of Science in Nursing - BSN
Pacific Lutheran University