Alexandra Nevarez Fragoso
Mesa,AZ
Summary
As a hardworking and passionate individual with strong organizational skills, I am ready to help my team achieve company goals.
Dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team/ region/company goals.
Dedicated with history of meeting company goals utilizing consistent and organized practices. Good in working under pressure and adapting to new situations and challenges to. A team player who can also work independently.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Panda Express
Mesa, AZ
04.2016 - 03.2024
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns along with working with manager to raise customer satisfaction ratings.
- Supervised and evaluated staff to enable them to improve skills as well as achieve daily objectives and attain advancement.
- Conduct weekly inventory checks
- Develope schedules/ onboard new recruits to ensure staffing needs of business
- Ensure no Loss prevention by conducting asset protection audits quarterly.
- Handled scheduling for store shifts to achieve adequate staffing.
Cashier
Donut Worry
12.2019 - 11.2020
- Operated register and rung up transactions accurately.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Shift Lead
Jack In The Box
11.2012 - 03.2016
- Completed store opening and closing/ balanced tills at end of day
- Trained and mentored new employees.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Education
Skyline High School
Mesa, AZSkills
Restaurant management
- Financial Statements
- Financial Management
- Order Supplies
- Staff Supervision
- Employee Scheduling
- Financial Forecasting
- Cost Control
- POS Systems Operations
- Customer Service
- Staff Management
- Microsoft Office
- Time Management
- Set Organizational Policies
- Information Confidentiality
- Health and Safety Regulations
- Fire Safety Regulations
- Staff Training
- Staff Development
- Shift Coverage
- Recruiting and Interviewing
- Schedule Oversight
- Assist Customers
Languages
Spanish
Professional
Timeline
Cashier
Donut Worry
12.2019 - 11.2020
Assistant Store Manager
Panda Express
04.2016 - 03.2024
Shift Lead
Jack In The Box
11.2012 - 03.2016
Skyline High School