Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking opportunities to grow with a company.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Michaels Arts And Crafts
10.2006 - Current
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Trained and guided team members to maintain high productivity and performance metrics.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to improve customer experience.