Alexandra Nevarez Fragoso
Mesa,AZ
Summary
As a hardworking and passionate individual with strong organizational skills, I am ready to help my team achieve company goals.
Dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team/ region/company goals.
Dedicated with history of meeting company goals utilizing consistent and organized practices. Good in working under pressure and adapting to new situations and challenges to. A team player who can also work independently.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Panda Express
04.2016 - 03.2024
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns along with working with manager to raise customer satisfaction ratings.
- Supervised and evaluated staff to enable them to improve skills as well as achieve daily objectives and attain advancement.
- Conduct weekly inventory checks
- Develope schedules/ onboard new recruits to ensure staffing needs of business
- Ensure no Loss prevention by conducting asset protection audits quarterly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Lead
Jack In The Box
11.2012 - 03.2016
- Completed store opening and closing/ balanced tills at end of day
- Trained and mentored new employees.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Cashier
Donut Worry
12.2019 - 11.2020
- Operated register and rung up transactions accurately.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Delivery Associate
MJAD Logistics
07.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Education
Skyline High School
Mesa, AZLanguages
Spanish
Professional Working
Timeline
Delivery Associate
MJAD Logistics
07.2024 - Current
Cashier
Donut Worry
12.2019 - 11.2020
Assistant Store Manager
Panda Express
04.2016 - 03.2024
Shift Lead
Jack In The Box
11.2012 - 03.2016
Skyline High School