Alexandra Nieto
Framingham,MA
Summary
Dedicated professional with a solid background in customer service and operations supervision. Notable for enhancing team collaboration and ensuring compliance with safety regulations, focused on delivering exceptional service and operational improvements.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Station Supervisor
The Landline Company
Framingham, Massachusetts
04.2026 - Current
- Supervised daily operations of train schedules and employee assignments.
- Monitored compliance with safety regulations and operational procedures.
- Coordinated communication between staff and management to ensure timely service updates.
- Resolved passenger inquiries and concerns to enhance customer satisfaction.
- Trained new employees on company policies and customer service standards.
- Trained new hires on company policies and procedures.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Conducted regular audits of stations to identify and address potential issues proactively.
- Resolved conflicts between staff members in an effective manner.
Customer Service Cashier
Panera Bread
Framingham, Massachusetts
06.2023 - 08.2026
- Handled cash, credit, and gift card transactions accurately.
- Processed customer transactions efficiently at the register.
- Welcomed customers warmly upon entry and provided friendly customer service.
- Guided customers in menu selections and accommodated special requests to enhance the dining experience.
- Coordinated with team members to maintain efficient service flow during peak hours.
- Conducted training sessions for new cashiers on procedures and customer service standards to ensure consistency.
- Supported coworkers in daily tasks to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Spanish Tutor
Walsh Middle School
Framingham, Massachusetts
01.2024 - 06.2024
- Facilitated engaging Spanish lessons for diverse middle school students.
- Collaborated with teachers to integrate Spanish into other subjects.
- Assisted Spanish-speaking students in developing their conversational and written language skills in Spanish.
Education
High School Diploma -
Framingham High School
Framingham, MA06-2025
Some College (No Degree) - Radiology Track
Massachusetts Bay Community College
Wellesley Hills, MA09-2026
Skills
- Operational oversight
- Safety compliance
- Transportation logistics
- Staff scheduling
- Staff training
- Team leadership
- Customer service
- Conflict resolution
- Communication skills
- Effective communication
- Patient assessment
- Staff scheduling
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
French
Elementary
English
Full Professional
Timeline
Station Supervisor
The Landline Company
04.2026 - Current
Spanish Tutor
Walsh Middle School
01.2024 - 06.2024
Customer Service Cashier
Panera Bread
06.2023 - 08.2026
High School Diploma -
Framingham High School
Some College (No Degree) - Radiology Track
Massachusetts Bay Community College