Alexandra Ochab
Burr Ridge,IL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Ruth Lake Country Club
05.2023 - 08.2023
- Collaborated with a team of 6+ servers and managers to optimize smooth operations
- Provided exceptional customer service by addressing guest inquiries and requests promptly, helping to ensure business efficiency and positive review
- Assisted in training new hosts, ensuring smooth onboarding and improved team efficiency
- Managed reservations and guest flow strategically, optimizing workload distribution and improving staff productivity
Hostess
The Hampton Social – Burr Ridge
07.2021 - 11.2021
- Developed strong rapport with guests, handling special requests and resolving concerns to ensure a memorable dining experience
- Contributed to team success by providing detailed feedback to management, helping improve service processes and enhance operational efficiency
- Anticipated guest needs and offered thoughtful recommendations, contributing to a memorable and seamless dining experience that encouraged repeat visits
- Managed guest seating arrangements with precision, reducing wait times and maximizing seating capacity during peak hours.
Server
Chicago Highlands Golf Club
07.2024 - Current
- Consistently received positive feedback from members, contributing to high request retention.
- Used persuasive communication and product knowledge to upsell premium services, contributing to a higher average transaction value.
- Strategically promoted high-margin products, increasing overall revenue.
- Greeted and assisted customers, creating a welcoming environment that improved client satisfaction.
- Lead trainer due to strong performance, reliability, and communication skills.
- Trained and mentored new servers on menu knowledge, service standards, and guest interaction.
- Served as a lead server, assisting management with floor operations, and delegating tasks to ensure efficiency.
- Provided bartending services for private parties and clubhouse events.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Psychology
The University of Iowa
Iowa City, IA05.2024
Bachelor of Science - Psychology
College of DuPage
Glen Ellyn, IL05.2022
Skills
- Microsoft Office
- Jamovi, R, SPSS
- Detail-oriented
- Sales expertise
- Point of sale (POS) system operations
- Excellent communication
- Analyzing data
- Data collection
- Client relationship building
- Time management
Accomplishments
- Trained undergraduate students on research techniques and fundamentals.
- Supervised and trained team of staff members.
Certification
Ethics and Law in Data Analytics | LinkedIn | ISS. 2024
LANGUAGE PROFICIENCY
Fluent in Polish
Native or Bilingual
Limited Proficiency in Spanish
Limited Working
Timeline
Server
Chicago Highlands Golf Club
07.2024 - Current
Hostess
Ruth Lake Country Club
05.2023 - 08.2023
Hostess
The Hampton Social – Burr Ridge
07.2021 - 11.2021
Bachelor of Arts - Psychology
The University of Iowa
Bachelor of Science - Psychology
College of DuPage