Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexandra O'Connor

Liberty Township

Summary

Dynamic Licensed Massage Therapist with expertise in Swedish massage and client assessment, honed at Massage Envy. Proven ability to enhance client wellness through tailored therapeutic techniques and lifestyle advice. Strong interpersonal skills foster lasting client relationships, contributing to a positive and effective treatment environment. Committed to ongoing education and professional ethics. Working with compassion and a warm heart to provide a safe and calm space for my clients. Loves working with others and being a team player.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Licensed Massage Therapist

Massage Envy
01.2024 - Current
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Analyzed postural assessments and range of motion.

Server

Coopers Hawk Winery and Restaurant
11.2019 - 03.2024
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Hostess

Texas Roadhouse
08.2017 - 02.2020
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

No Degree - Occupational Therapy

University of Cincinnati
Blue Ash, OH

LMT - Massage

Cincinnati School of Medical Massage
Blue Ash, OH
12-2023

Skills

  • Swedish massage
  • Professional ethics
  • Client assessment
  • Reflective listening
  • Body mechanics
  • Knead muscles
  • Trigger point massage
  • Anatomy
  • Continuing education
  • Social skills
  • Physical strength

Languages

English

Certification

  • LMT - Licensed Massage Therapist

Timeline

Licensed Massage Therapist

Massage Envy
01.2024 - Current

Server

Coopers Hawk Winery and Restaurant
11.2019 - 03.2024

Hostess

Texas Roadhouse
08.2017 - 02.2020

No Degree - Occupational Therapy

University of Cincinnati

LMT - Massage

Cincinnati School of Medical Massage

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Alexandra O'Connor