Alexandra Ortega
Lawrence,MA
Summary
Adaptable Catering Manager with 5 years of experience in the Sodexo industry. Quick problem solver and detailed event planner. Successful at catering for up to 200 people with staff of 1-2 persons and remaining calm in high-demand situations.
Overview
4
4
years of professional experience
Work History
Catering Manager
Sodexo
10.2023 - Current
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Retail Supervisor
Sodexo
10.2022 - 10.2023
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Promoted business' development by building and maintaining relationships with new clients.
- Trained team members in successful strategies to meet operational and sales targets.
Grill Cook
Sodexo
09.2019 - 10.2022
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Followed recipes and cooking techniques for consistent results.
- Distributed food to team members with efficiency in high-volume environment.
- Adhered to strict food safety regulations and hygiene standards.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA06.2019
Skills
- Managing Deliveries
- Inventory Management
- Event Coordination
- Menu Pricing and Writing
- Staff Leadership
- Training and Onboarding
- Back of House Management
- Critical Thinking
- Food plating and presentation
- File Management
- Sanitation Standards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Catering Manager
Sodexo
10.2023 - Current
Retail Supervisor
Sodexo
10.2022 - 10.2023
Grill Cook
Sodexo
09.2019 - 10.2022
High School Diploma -
Greater Lawrence Technical School