Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexandra Otero

Baltimore,Maryland

Summary

Dynamic professional with a proven track record in customer service and team leadership at Kids First Swim Schools. Expert in optimizing operations and enhancing student engagement through effective scheduling and feedback systems. Skilled in decision-making and problem-solving, fostering a positive environment that drives satisfaction and performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Teacher

Community College of Baltimore County
Dundalk, MD
01.2025 - Current
  • Developed engaging lesson plans tailored to diverse learning styles.
  • Implemented classroom management strategies to foster a positive learning environment.
  • Collaborated with colleagues to enhance curriculum and instructional methods.
  • Assessed student progress through regular evaluations and feedback sessions.

Assistant Manager

Kids First Swim Schools
Dundalk, MD
07.2023 - Current
  • Coordinated swim lesson schedules to optimize instructor availability and enhance student engagement.
  • Assisted in training new staff on safety protocols and customer service standards.
  • Developed and maintained positive relationships with parents to ensure high satisfaction levels.
  • Implemented feedback systems for students and parents, improving program offerings based on insights gathered.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Crew Trainer

McDonald's
Dundalk, MD
07.2022 - 11.2023
  • Trained new crew members on operational procedures and customer service standards.
  • Assisted in maintaining cleanliness and organization of front-line areas.
  • Developed training materials to enhance onboarding process for new employees.
  • Monitored crew performance to ensure adherence to company policies and procedures.
  • Trained other employees in customer service, food safety, and performance requirements.

Education

High School Diploma - Biomedical Sciences

Dundalk High School
Dundalk, MD
06.2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving

Languages

Spanish
Limited Working

Certification

Pool Operator Certification

Timeline

Teacher

Community College of Baltimore County
01.2025 - Current

Assistant Manager

Kids First Swim Schools
07.2023 - Current

Crew Trainer

McDonald's
07.2022 - 11.2023

High School Diploma - Biomedical Sciences

Dundalk High School