Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Pallett

Dover,DE

Summary

Experienced with managing hardlines departments and leading teams to exceed performance goals. Utilizes effective communication and organizational skills to enhance team productivity and operational efficiency. Track record of fostering collaborative environment and maintaining high customer service standards.

Overview

5
5
years of professional experience

Work History

Hardlines Team Lead

Walmart
08.2023 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted customers with locating merchandise and providing product information.
  • Reduced employee turnover by fostering a positive work environment and addressing concerns promptly.

Cashier

Autobahn Indoor Speedway
08.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Car Detailer

Canton Car Wash
02.2022 - 08.2022
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Provided exceptional customer service and addressed customer inquiries.

Order Picker

Amazon
08.2021 - 02.2022
  • Excellent communication skills, both verbal and written.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Cashier

Skyzone Trampoline Park
10.2020 - 08.2021
  • Welcomed customers and helped determine their needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma -

Dundalk High School
Dundalk, MD
06-2019

Skills

  • Store operations
  • Employee training
  • Problem-solving
  • Customer engagement
  • Documentation and reporting
  • Safety procedures
  • Product presentation
  • Upselling strategies
  • Adaptable and flexible
  • Teamwork and collaboration
  • Attention to detail
  • Customer service

Timeline

Hardlines Team Lead

Walmart
08.2023 - Current

Cashier

Autobahn Indoor Speedway
08.2022 - 08.2023

Car Detailer

Canton Car Wash
02.2022 - 08.2022

Order Picker

Amazon
08.2021 - 02.2022

Cashier

Skyzone Trampoline Park
10.2020 - 08.2021

High School Diploma -

Dundalk High School

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