ALEXANDRA PARK

Forbes 5 star, 207 rooms luxury hotel situated within the iconic 1047 guest rooms Boca Raton Resort.

6 Food &Beverage outlets, includes outdoor operations spanning 1/2 mile beach operations, 3 pools and 44 cabanas .

• Led, coached and developed team of 120 employees , providing mentorship, training, and on going performance evaluation to ensure exceptional 5 Star Forbes and LQA standards .
• Collaborated with the Executive Chef to create seasonal menus and special offerings , resulting in driving 15% F&B revenue increase in 2023.
• Implemented cost-saving sustainable initiatives, resulting in 10% reduction in operational expenses.
• Lead F&B activation membership program, active participation for achievement highest members satisfaction scores at the Beach Club in 2023.
• Played an integral role in preparing for upcoming renovations, ensuring key milestones such as critical path and finalizing OS&E were achieved.

200 seats elevated signature restaurant and a mixology bar, a culinary gem nestled within 294 luxury guest rooms The Miami Beach Edition hotel.

• Drove operational excellence overseeing all the aspects of dining experience to ensure exceptional service and guest satisfaction with the Forbes, BSA and Jean-George's standards;
• Led a team of 50 employees dedicated to delivering innovative culinary concepts and impeccable hospitality in a vibrant and sophisticated atmosphere with $15M annual revenue;
• Achieved over $1.5M revenue annual increase in 2021;
• Achieved 100% employee engagement in 2021.

Forbes 5 Star, world renowned rooftop bar located at 118 floor of The Ritz-Carlton, Hong Kong .

• Led the team in delivering exceptional guest experiences and elevating the bar's reputation as a premier destination for cocktails and nightlife;
• Had taken a part in successful collaborations with top bars and restaurants around the world (Chef Choi- Seoul, Chef Christine Ha - MasterChef winner, Top 50 Bar Death&Co , Bar Tausend from Berlin);
• Implemented quality control measures to maintain high standards of food preparation and presentation;
• Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.

The Ritz-Carlton, Moscow features a total of 334 luxurious guest rooms and suites.

• Led diverse teams in several leadership positions overseeing all day dining, lobby lounge, rooftop restaurant;
• Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations;
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.