Ethan Haynes
Clifton Park,NY
Summary
Productive Houseman, Landscaper, and Customer Service Representative with extensive experience in maintaining professional demeanor and presentation standards, managing landscaping projects, technical skills, pos experience, and providing exceptional customer service. Skilled in equipment maintenance, inventory management, and creating personalized customer experiences. Bringing strong attention to detail, teamwork, and a commitment to my work.
Overview
12
12
years of professional experience
Work History
Houseman
The Desmond
01.2024 - Current
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Disposed of trash and recyclables each day to avoid waste buildup.
Landscaper
Asprion Landscaping
04.2021 - 10.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- Coordinated with other landscaping professionals to improve outdoor areas.
Customer Service Representative
Divintitea
09.2019 - 10.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Barista
Happy Cappuccino
07.2017 - 09.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Professor Java's
02.2013 - 06.2017
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
High School Diploma -
South Colonie High School
Colonie, NY06.2013
Skills
- Initiative-taking
- Reliability and punctuality
- Guest Service Excellence
- Time Management
- Multitasking and Prioritizing
- Heavy Lifting
- Professional and Courteous
- Guest Service and Support
- Customer Service
- Team Support and Collaboration
- Guest Request Response
- Electronic Communication
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
- Order Processing
- Service Upselling
- Brand representation
- Adaptable and Flexible
- POS System Operation
- Inventory Management
- Sales expertise
- Attention to Detail
Timeline
Houseman
The Desmond
01.2024 - Current
Landscaper
Asprion Landscaping
04.2021 - 10.2023
Customer Service Representative
Divintitea
09.2019 - 10.2020
Barista
Happy Cappuccino
07.2017 - 09.2019
Barista
Professor Java's
02.2013 - 06.2017
High School Diploma -
South Colonie High School
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