Alexandra Payton
New Orleans,LA
Summary
Experienced restaurant management professional optimizing operations and team performance. Skilled in fostering collaborative work environments for consistent results. Known for reliability, adaptability, strong focus on customer service, and operational efficiency.
Overview
30
30
years of professional experience
Work History
Restaurant Supervisor
American Sector/Sodexo
03.2022 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Server
DNC Hospitality
10.2014 - 03.2020
- Responsible for providing guests with a home feel service experience. Provides high performance customer services in accordance with the company's service quality standards. Maintain station while giving fast efficient service.
Student Teacher (Intern)
CARRIAGE HOUSE
02.2014 - 03.2014
- Duties included working with infants ages 6 weeks to age 1. duties also included but were not limited to, bathing, feeding, and changing while entertaining and educating the infants. Reading stories while recording milestones. Collaborating with teaching staff to implement coordinated activities.
Server
Hilton Riverside
01.2008 - 05.2013
- Responsibilities included giving guests a home feel experience while maintaining work station. Use of POS systems and cash handling. Working and building strong relationships with team members. Cultivated relationships with regular customers.
Server
Pontchartrain Hotel
03.1995 - 06.2007
- Responsible for maintaining station while providing hotel guests as well as locals with high quality professional services in accordance with hotel standards in a high volume setting. Assisted in developing training materials for new hires.
Education
Certification/Diploma - Administrative Assistant
Penn Foster College
Scottsdale, AZ07.2025
Associate's Degree - Care and Development of Young Children (CDYC)
Delgado Community College
New Orleans, LA05.2014
Some College - Social Work
Southern University at New Orleans
New Orleans, LA09.1994
High school diploma - General Studies
Booker T Washington High School
New Orleans, LA05.1993
Skills
- POS
- Restaurant Experience
- Organizational Skills
Additional Information
I recently took the state Office Support Exam and passed.
Timeline
Restaurant Supervisor
American Sector/Sodexo
03.2022 - Current
Server
DNC Hospitality
10.2014 - 03.2020
Student Teacher (Intern)
CARRIAGE HOUSE
02.2014 - 03.2014
Server
Hilton Riverside
01.2008 - 05.2013
Server
Pontchartrain Hotel
03.1995 - 06.2007
Associate's Degree - Care and Development of Young Children (CDYC)
Delgado Community College
Some College - Social Work
Southern University at New Orleans
High school diploma - General Studies
Booker T Washington High School
Certification/Diploma - Administrative Assistant
Penn Foster College
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