Tiffany Lormand
Mulberry,FL
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Streamsong Resort Golf & Spa Hotel
05.2018 - 12.2024
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Train new employees and provide ongoing training for all staff
- Analyze staff evaluations and feedback to improve the customer's experience
- Attend weekly meeting of up coming events
Bartender/Server
Streamsong Resort Golf & Spa Hotel
01.2015 - 12.2024
- Greet customers and present beverage menus
- Make recommendations and answer all related inquiries
- Check identification of customers to verify they are of legal drinking age
- Take orders from serving staff or directly from customers
- Record drink orders accurately into register system
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes
- Peel, slice and pit fruit for garnishing drinks
- Mix and garnish cocktails according to standard specs
- Serve snacks to customers seated at the bar
- Upsell drink and snack items to customers
- Respond promptly to requests from customers in a polite and professional fashion
- Attempt to limit problems related to customers' excessive drinking by following established procedures
- Process transactions using the POS system
- Prepare checks for customers
- Process customer payments
- Arrange glasses and bottles into attractive and functional displays
- Ensure clean glasses, bar equipment and working areas
- Comply with all health, safety and hygiene standards and policies
- Balance the cash register at the start and close of each shift
- Monitor inventory
- Order and restock bar inventory
Financial Representative
GC Services
03.2014 - 09.2014
- Answer calls collect payments
- Customer service
Manager
Busch Gardens
01.2008 - 01.2009
Manager
McDonald's
03.2003 - 11.2006
Education
hs diploma -
mulberry high school
Mulberry, FLSkills
- Waitress
- Restaurant Server
- Bartending
- Food Safety
- POS
- Restaurant Management
- Upselling
- Management
- Banquet Experience
- Host/Hostess
- Leadership
- Cash handling
- Serving
- Customer service
- Time management
Certification
ServSafe
Timeline
Restaurant Supervisor
Streamsong Resort Golf & Spa Hotel
05.2018 - 12.2024
Bartender/Server
Streamsong Resort Golf & Spa Hotel
01.2015 - 12.2024
Financial Representative
GC Services
03.2014 - 09.2014
Manager
Busch Gardens
01.2008 - 01.2009
Manager
McDonald's
03.2003 - 11.2006
hs diploma -
mulberry high school