Tiffany Lormand
Mulberry,FL
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Streamsong Resort Golf & Spa Hotel
05.2018 - 12.2024
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Train new employees and provide ongoing training for all staff
- Analyze staff evaluations and feedback to improve the customer's experience
- Attend weekly meeting of up coming events
Bartender/Server
Streamsong Resort Golf & Spa Hotel
01.2015 - 12.2024
- Greet customers and present beverage menus
- Make recommendations and answer all related inquiries
- Check identification of customers to verify they are of legal drinking age
- Take orders from serving staff or directly from customers
- Record drink orders accurately into register system
- Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes
- Peel, slice and pit fruit for garnishing drinks
- Mix and garnish cocktails according to standard specs
- Serve snacks to customers seated at the bar
- Upsell drink and snack items to customers
- Respond promptly to requests from customers in a polite and professional fashion
- Attempt to limit problems related to customers' excessive drinking by following established procedures
- Process transactions using the POS system
- Prepare checks for customers
- Process customer payments
- Arrange glasses and bottles into attractive and functional displays
- Ensure clean glasses, bar equipment and working areas
- Comply with all health, safety and hygiene standards and policies
- Balance the cash register at the start and close of each shift
- Monitor inventory
- Order and restock bar inventory
Financial Representative
GC Services
03.2014 - 09.2014
- Answer calls collect payments
- Customer service
Manager
Busch Gardens
01.2008 - 01.2009
Manager
McDonald's
03.2003 - 11.2006
Education
hs diploma -
mulberry high school
Mulberry, FLSkills
- Waitress
- Restaurant Server
- Bartending
- Food Safety
- POS
- Restaurant Management
- Upselling
- Management
- Banquet Experience
- Host/Hostess
- Leadership
- Cash handling
- Serving
- Customer service
- Time management
Certification
ServSafe
Timeline
Restaurant Supervisor
Streamsong Resort Golf & Spa Hotel
05.2018 - 12.2024
Bartender/Server
Streamsong Resort Golf & Spa Hotel
01.2015 - 12.2024
Financial Representative
GC Services
03.2014 - 09.2014
Manager
Busch Gardens
01.2008 - 01.2009
Manager
McDonald's
03.2003 - 11.2006
hs diploma -
mulberry high school
Similar Profiles
Sandra SolisSandra Solis
Housekeeper at Streamsong Golf ResortHousekeeper at Streamsong Golf Resort
James PrestonJames Preston
Golf Course Attendant at Streamsong Golf ResortGolf Course Attendant at Streamsong Golf Resort
David MeadorDavid Meador
Clubhouse Executive Chef at Streamsong Golf ResortClubhouse Executive Chef at Streamsong Golf Resort
Richard HughesRichard Hughes
Claims Generalist Associate at ProgressiveClaims Generalist Associate at Progressive
Manolo SantiagoManolo Santiago
Volunteer at Boys & Girls Clubs of Polk County, Wogan S BadcockVolunteer at Boys & Girls Clubs of Polk County, Wogan S Badcock