Alexandra Perez
Optum
Tucson,AZ
2
Languages
9
years of professional experience
Detail-oriented Patient Access Professional experienced in appointment scheduling, insurance verification, and HIPAA compliance. Delivered efficient front-desk workflow support and maintained accurate patient documentation in dynamic healthcare environments. Focused on enhancing clinic operations through effective multitasking and clear communication.
Work History
Associate Patient Care Coordinator
3 Years 8 Months- Verified insurance eligibility and benefits, reducing registration delays and coverage errors.
- Processed patient intake documentation and updated electronic health records with accurate demographic and clinical information.
- Communicated with patients, providers, and care teams to resolve scheduling conflicts and service questions.
- Tracked authorizations, follow-up tasks, and pending documentation to maintain workflow continuity.
- Improved front-desk efficiency by organizing records, managing calls, and prioritizing urgent patient needs.
- Coordinated patient scheduling, rescheduling, and appointment reminders to support smooth daily clinic operations.
Patient Service Representative
4 Years- Answered multi-line calls, routed urgent messages, and resolved patient inquiries with professionalism.
- Managed patient registration, verifying demographics, insurance, and eligibility for accurate front-desk records.
- Scheduled appointments, coordinated follow-up visits, and balanced provider calendars to support clinic flow.
- Processed referrals, authorizations, and documentation using electronic health record systems.
- Trained new front-desk staff on registration procedures, scheduling workflows, and service standards.
- Built and maintained positive working relationships with patients and staff.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Registered and verified patient records before triage with the most up-to-date information.
Front Desk Receptionist
1 Year- Checked in and checked out patients while maintaining efficient front desk flow.
- Greeted patients, verified demographics, and collected insurance information for accurate urgent care registration.
- Scheduled appointments and coordinated patient arrivals to support smooth clinic operations.
- Processed copayments and organized daily front desk paperwork with strong attention to detail.
- Resolved patient questions and concerns while maintaining calm, professional customer service.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High School Diploma
Skills
Empathetic communication
Healthcare software proficiency
Healthcare administration
Patient care coordination
Patient records management
Appointment scheduling
Customer support
Office administration
Clinical support
Customer service
Multitasking
Strong empathy
Billing coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Patient Care Coordinator
Optum
02.2023 - CurrentRead More
Front Desk Receptionist
Next Care Urgent Care
01.2021 - 01.2022Read More
Patient Service Representative
El Rio Health Center Foundation
03.2018 - 03.2022Read More
Alta Vista High School
High School Diploma
Read More