Chinonso Alozie
Dallas,TX
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Sagility
07.2024 - 09.2026
- Created accurate referrals and applications in a centralized CRM while staying current on policy and procedure updates.
- Answered patient questions and concerns about journey status.
- Delivered strong customer service by responding to patient questions and concerns quickly.
- Provided empathetic, supportive patient service while guiding caller conversations to ensure quality interactions.
- Managed patient accounts throughout the process, from initial contact to final approval or denial.
- Coordinated and scheduled patient appointments for multiple clinical sites based on client-specific protocols.
- Managed patient scheduling and appointment confirmations to improve operational flow.
- Collected and entered patient demographic and insurance information into a practice management system to improve data accuracy.
- Placed outbound calls for patient follow-up and confirmation.
- Directed callers to appropriate resources to improve access to needed services.
- Supported callers by providing information and directing calls to appropriate resources.
- Answered incoming calls from healthcare providers, identifying support needs related to benefit review, eligibility, billing, payment, authorization, and explanation of benefits.
- Answered incoming calls from healthcare providers, such as physician offices and clinics, and identified needed support, including benefit review, eligibility, billing, payment, authorization, and explanation of benefits.
- Addressed customer issues promptly on first contact by navigating complex computer systems to identify issue status and provide a proper response.
- Shared information and answered questions in a positive manner to support strong provider relationships.
- Executed standard work tasks and adhered to detailed guidance for new assignments.
- Worked with patient referral sources, including healthcare providers, to process new applicants.
- Worked with healthcare teams to coordinate patient care services.
- Used electronic health record systems to maintain accurate patient records and documentation.
- Participated in ongoing HIPAA training to maintain current compliance knowledge.
- Completed documentation to track provider issues and support trend reporting.
- Completed additional tasks based on team and department needs.
- Used policy guidance and past practice to support decisions.
- Worked with a supervisor or senior peer on complex or unusual issues.
- Recorded call outcomes and notes in the client system.
- Worked with healthcare teams to coordinate patient care services.
- Used electronic health record systems to maintain accurate patient records and documentation.
- Answered incoming calls from healthcare providers, such as physician offices and clinics, and identified needed support, including benefit review, eligibility, billing, payment, authorization, and explanation of benefits.
Patient Access Representative
Alorica
08.2022 - 05.2024
- Facilitated communication between patients and healthcare providers, improving care coordination and patient understanding of treatment.
- Facilitated communication between patients and healthcare providers, enhancing care coordination and patient understanding.
- Coordinated patient appointments, enabling timely access to healthcare services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Updated patient records in electronic health record systems, ensuring accuracy and confidentiality to support quality care. in electronic health record systems, ensuring accuracy and confidentiality to support quality patient care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for billing and claim processing, minimizing errors and ensuring timely reimbursements.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Education
Bachelor of Science - Agronomy And Crop Science
LAUTECH
Ogbomosho, Oyo State Nigeria07-2010
Skills
- CRM system management
- Data entry accuracy
- Ability to transcribe (type) accurate notes while speaking to customer
- Patient communication
- Communication and documentation
- Video conferencing proficiency
- Ability to navigate video conferencing tools such as Microsoft Teams and Zoom
- Must have the ability to work via video conferencing as required by leadership
- Empathetic communication
- Self-starter with time management
- Continuous learner
- Results-driven work ethic
- Attendance compliance
Timeline
Patient Care Coordinator
Sagility
07.2024 - 09.2026
Patient Access Representative
Alorica
08.2022 - 05.2024
Bachelor of Science - Agronomy And Crop Science
LAUTECH