Alexandra Perez Rojas
Brewster
Summary
Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Caregiver
Welcome HomeCare
Brewster
10.2025 - 06.2026
- Provided daily assistance with personal care tasks for clients.
- Collaborated with patients and their families to provide clinical support and personal care, including infection prevention and control, nutrition, and personal hygiene.
- Cultivated strong relationships with clients and families to foster trust and improve overall care experience.
- Supported clients with mobility and facilitated transportation to appointments, ensuring timely access to essential services.
Front Desk Specialist
Family Health Center, Inc.
Brewster
03.2024 - 11.2025
- Optimized patient flow and managed Electronic Health Record systems while handling insurance verification processes in high-volume medical settings.
- Delivered exceptional first impressions and maintained strict confidentiality to ensure seamless patient experiences.
- Welcomed patients and visitors warmly at the front desk to create a friendly environment.
- Managed appointment scheduling using the electronic health record system.
- Assisted patients in completing intake forms and insurance paperwork.
- Greeted patients and visitors with a warm and welcoming demeanor.
- Managed appointment scheduling using the electronic health record system.
- Assisted patients in completing intake forms and insurance paperwork.
Supervisor
AG Supply Ace Hardware
Brewster
11.2021 - 10.2023
- Guided and supported team through mentoring, assistance, and effective leadership.
- Supervised daily operations ensuring efficient workflow and customer satisfaction.
- Trained and mentored new employees on store procedures and product knowledge.
- Managed inventory levels, restocking shelves, and organizing merchandise displays.
- Managed inventory levels, restocking shelves, and organizing merchandise displays.
- Trained and mentored new employees on store procedures and product knowledge.
- Managed inventory levels, restocking shelves, and organizing merchandise displays.
- Managed inventory levels, restocking shelves, and organizing merchandise displays.
Cashier
AG Supply Ace Hardware
Brewster
08.2020 - 11.2021
- Delivered efficient, courteous, and precise point-of-sale services as cashier at AG Supply Ace Hardware, enhancing customer satisfaction.
- Processed customer transactions using point-of-sale systems efficiently.
- Sought product and project knowledge to provide customers with valuable information and identify selling opportunities.
- Maintained clean and organized checkout area for optimal customer experience.
- Maintained clean and organized checkout area for optimal customer experience.
- Sought product and project knowledge to provide customers with valuable information and identify selling opportunities.
- Maintained clean and organized checkout area for optimal customer experience.
- Maintained clean and organized checkout area for optimal customer experience.
Education
High School -
Brewster High School
Brewster, WASkills
- Project management
- Organizational abilities
- Analytical problem-solving
- Team collaboration
- Bilingual proficiency
- Professionalism and unwavering work ethic
- Active listening
Certification
- Basic Life Support Card
- Medical Laws and Ethics
- Medical Insurance & Billing
- Electronic Health Records
- Point-of-Sale/Receiving Inventory
- Safety & Blood-Borne Pathogens
- Propane Certified
- Safety Officer/Promotional
Timeline
Caregiver
Welcome HomeCare
10.2025 - 06.2026
Front Desk Specialist
Family Health Center, Inc.
03.2024 - 11.2025
Supervisor
AG Supply Ace Hardware
11.2021 - 10.2023
Cashier
AG Supply Ace Hardware
08.2020 - 11.2021
High School -
Brewster High School