Derecia CRAWFORD
La Vergne,TN
Summary
- Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
- Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
- Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
- Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
- Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
- Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Motivated professional with abilities and knowledge in preventing critical incidents around water sports and leisure activities. Trained in basic and advanced safety and emergency response techniques. Strong interpersonal and multitasking abilities.
- Resourceful Head Lifeguard known for high productivity and efficient task completion. Possess specialized skills in water safety, emergency response, and team management. Excel in communication, leadership, and problem-solving, ensuring optimal performance in lifeguard duties and team coordination.
- Seasoned Head Lifeguard combining relevant experience in water safety, staff leadership and emergency response. Strong skills in training team members, ensuring adherence to safety protocols and coordinating efficient pool operations. Successfully improved workplace safety by implementing comprehensive lifeguard drills and fostering a proactive culture of vigilance.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Ali London
Nashville, Tennessee
05.2016 - Current
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Provided emotional support to clients during difficult times.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Coordinated transportation services for clients when necessary.
- Educated families about available resources for home health care services in the local community.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Accompanied clients to social events such as movies or plays.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Administered prescribed medications on a timely basis following care plan instructions.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Laundered clothing and bedding to prevent infection.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Assisted clients with maintaining good personal hygiene.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Instructed family members on how to provide bedside care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Consulted with client care team to continually update care plans.
- Contributed to case reviews of client status and progress.
- Drove clients to doctors' appointments and social outings.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Call Center Sales Representative
T-Mobile, Custom Wireless
Antioch, Tennessee
01.2024 - 05.2025
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Utilized computer systems to access accounts for research purposes.
- Troubleshot technical issues related to products or services.
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Adhered to company policies and procedures while assisting customers with their needs.
- Processed orders accurately according to established guidelines and timelines.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Assisted customers with product selection based on individual needs.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Verified accuracy of data entry into company database system.
- Provided accurate, valid and complete information by using the right methods and tools.
- Continually updated knowledge base of product features, benefits, pricing plans.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments and complaints.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Excelled in exceeding daily credit card application goals.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new services and account changes.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Took special orders in person and over telephone, generating additional revenue every month.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Led on- and off-site customer support teams across multiple time zones.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prevented key account losses by researching discrepancies and correcting problems.
- Oversaw warranty counseling process to manage expense controls.
- Surpassed sales goals through implementation of successful marketing strategies.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Daycare Teacher
Donaldson heights ECP
Nashville, TN
07.2021 - 05.2023
- Participated in professional development opportunities to stay abreast of current trends in early childhood education.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Adapted teaching methods based on individual student needs.
- Conducted assessments of student performance and progress.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Taught basic language skills including reading readiness, phonics, writing.
- Observed health practices such as proper handwashing procedures.
- Participated in staff meetings and professional development workshops.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Assisted with toilet training and diaper changing when necessary.
- Developed lesson plans and activities to engage children in learning.
- Maintained supplies inventory for the classroom including art materials and books.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Supervised children during meal times, playtime, and other activities.
- Created a positive, nurturing environment for young students.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Organized parent-teacher conferences to discuss student progress.
- Provided guidance on social development issues such as sharing, following directions.
- Utilized positive reinforcement techniques to promote desired behavior in children.
- Ensured safety of all children by monitoring playground equipment use.
- Administered medication according to doctor's orders when needed.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Encouraged creativity through art projects and storytelling.
- Observed behavioral issues to alert parents or guardians.
- Sparked creativity and imagination by helping children discover new things each day.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Organized and led activities to promote physical, mental and social development.
- Developed and enforced positive strategies to encourage good behavior.
- Read aloud and played alphabet games to encourage early literacy.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Introduced learning activities and imaginative play to teach children to explore.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Fostered open and effective communication with parents regarding their children's development and daily activities.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Utilized educational software and technology to enhance learning experiences.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Modified teaching strategies and techniques to meet the individual needs of children with diverse learning styles.
- Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
- Administered first aid and medication in accordance with health and safety regulations.
- Engaged in continuous professional development to stay current with early childhood education practices.
- Prepared educational materials and resources that support curriculum objectives.
- Implemented hands-on, play-based strategies for experiential learning.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
- Taught children foundational skills in colors, shapes and letters.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Maintained accurate records of children's attendance, progress, and health concerns.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Read stories to children and taught painting, drawing, and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Engaged with children on individual basis to build positive, trusting relationships.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Observed children to record development.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Integrated technology into lesson plans.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Monitored student progress to ensure cooperation and growth.
- Participated in workshops, trainings and conferences to improve educational skills.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Head Lifeguard
YMCA Family Center
Nashville, Tennessee
06.2016 - 09.2021
- Maintain the safety of the patrons in and around the pool. Represent the office of UREC by maintaining a professional attitude. Communicate and enforce all UREC regulations and pool rules in a personable and professional manner.
- Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment Contact emergency medical personnel in case of serious injury. Rescue distressed persons, using rescue techniques and equipment.
- Instruct participants in skiing, swimming, or other recreational activities and provide safety precaution information.
- Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.
- Observe activities in assigned areas, using binoculars, to detect hazards, disturbances, or safety infractions.
- Complete and maintain records of weather and beach conditions, emergency medical treatments performed, and other relevant incident information.
- Maintain quality of pool water by testing chemical levels.Warn recreational participants of inclement weather, unsafe areas, or illegal conduct.
- Inspect recreational equipment, such as rope tows, T-bars, J-bars, and chair lifts, for safety hazards and damage or wear, Inspect recreational facilities for cleanliness.
- Provide assistance with staff selection, training, and supervision. Provide assistance in the safe use of equipment, such as ski lifts. Operate underwater recovery units. Participate in recreational demonstrations to entertain resort guests.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Attended monthly meetings with management team members to discuss goals for upcoming season.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Assisted with swim lessons for all ages, including special needs participants.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Performed regular maintenance checks on equipment such as first aid kits, rescue tubes, backboards.
- Instructed staff in proper use of safety equipment including CPR and AED certification training.
- Organized periodic drills to test readiness levels for responding to emergencies.
- Inspected facilities regularly for any hazards that could be detrimental to swimmers' safety.
- Monitored performance of subordinate staff members through observation and feedback sessions.
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Reviewed accident reports from subordinate staff members to identify trends or potential issues at the aquatic facility.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Managed inventory of supplies used in aquatic facility operations.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Led instructional classes to protect recreational users from dangerous situations.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
- Used training and medical supplies to examine injured people and administer first aid.
- Managed scheduling of lifeguards to ensure adequate coverage across all operational hours.
- Acted as a liaison between pool management and patrons, addressing concerns and feedback.
- Coordinated with local emergency services to conduct joint training exercises.
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
- Coordinated with maintenance staff to address and resolve facility issues promptly.
- Conducted weekly meetings with the lifeguard team to discuss operational issues and gather input.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Assisted in the design and execution of special events and competitions held at the pool.
- Monitored weather and environmental conditions, making operational decisions to ensure safety.
- Developed and implemented new safety protocols to enhance the safety of pool users.
- Implemented customer service standards for lifeguards to improve patron experience.
- Facilitated the certification and recertification of lifeguards in CPR, First Aid, and lifeguarding.
- Updated lifeguard manuals and training materials to reflect current best practices.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Organized community swimming lessons and water safety awareness programs.
- Performed daily inspections of pool and surrounding areas for compliance with health and safety standards.
- Maintained accurate records of pool chemical levels and adjusted as necessary to meet health guidelines.
- Prepared and managed the budget for lifeguarding operations, including equipment procurement.
- Evaluated lifeguard performance regularly, providing feedback and coaching for improvement.
- Led emergency response efforts during incidents, ensuring timely and effective management of situations.
- Supervised a team of lifeguards, ensuring adherence to safety protocols and procedures.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Recognized swimmers in need of assistance and acted quickly.
- Transported injured patrons from location of accidents to safety and medical transportation.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
Cashier Team Lead
Bravo Gelato, Christy cookies
Nashville, Tennessee
- Welcomed customers, offering assistance to help find store items.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Managed scheduling, payroll, and time off requests for team members.
- Developed strong working relationships with team members to foster collaboration.
- Analyzed sales data reports to identify trends in customer buying habits.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Greeted customers promptly and responded to questions.
- Identified discrepancies between actual sales figures and expected totals.
- Processed refunds and exchanges according to company policy.
- Verified customer age requirement for alcohol or tobacco purchases.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Assisted cashiers with resolving customer complaints and inquiries.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Coordinated with other departments when additional support was needed during peak hours.
- Offered customers carry-out service at completion of transaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Monitored cashier performance, providing feedback as needed.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Answered customer questions and provided store information.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Answered customers' questions and provided information on store procedures or policies.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Adhered to social distancing protocols and wore mask or face shield.
- Scanned items and checked pricing on cash register for accuracy.
- Processed payments promptly for customers to exceed productivity standards.
- Performed daily opening and closing procedures for the register area.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Counted and balanced cashier drawers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
Education
Some College (No Degree) - Business Administration And Management
Genesis Career College
Nashville, TennesseeSkills
- Customer service
- Data entry
- Project management
- Time management
- Sales techniques
- Relationship building
- Effective communication
- Team collaboration
- Client support
- Family member training
- Injury prevention
- Behavioral management
- Condition monitoring
- Personal oxygen delivery
- Medication coordination
- Supportive companionship
- Self motivation
- Patient ambulation
- Cultural sensitivity
- Errands
- Wound care maintenance
- Light cleaning
- Project planning
- Reliability
- Client transportation
- Pain management
- [Language] fluency
- Medical terminology
- Heartsaver CPR AED (CPR AED)
- Care plan adherence
- Clinical quality program standards
- Critical thinking
- Records maintenance
- Heartsaver first aid (first aid)
- Proper phone etiquette
- Excellent communication
- Client education
- Vital signs monitoring
- Ability to lift
- First aid certification
- Bathing assistance
- Multitasking
- Meeting planning
- Rehabilitation assistance
- Light housekeeping
- Attention to detail
- Interpersonal skills
- Spreadsheet management
- Elderly care
- Dining room support
- Records management
- Respectful and compassionate
- Personal hygiene
- Problem-solving
- Business correspondence
- Task prioritization
- Chauffeuring
- Remote video conferencing
- Exceptional patient care
- Patient confidentiality
- Convalescence support
- Comfort care
- Empathetic listening
- Clear communication
- Meal planning and preparation
- Mobility assistance
- MEDITECH software
- Lifting and transferring
- Professional demeanor
- Personal care aide (PCA)
- Shopping and errands
- Disability care
- Patient management
- Bedside care
- Documentation
- Medical office administration
- Alzheimer's care
- Compassionate client care
- Social interaction
- End-of-life care
Languages
English
Full Professional
References
References available upon request.
Timeline
Call Center Sales Representative
T-Mobile, Custom Wireless
01.2024 - 05.2025
Daycare Teacher
Donaldson heights ECP
07.2021 - 05.2023
Head Lifeguard
YMCA Family Center
06.2016 - 09.2021
Caregiver
Ali London
05.2016 - Current
Cashier Team Lead
Bravo Gelato, Christy cookies
Some College (No Degree) - Business Administration And Management
Genesis Career College