Alexandra Phillips
Odessa,TX
Summary
Driven Assistant Store Manager at Petsmart with a proven track record in enhancing customer experience, and maintaining teamwork. Expert in problem-solving and time management, I developed a loyal customer base through personalized service, while effectively mentoring staff to boost engagement and performance. Recognized for improving store efficiency and visual merchandising strategies. Throughout the years of working with the company I have achieved many accomplishments such as Circle of excellence with the help of our team.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Petsmart
07.2015 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High-school Diploma -
Permian
Odessa, TX2012
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- Work Planning and Prioritization
- Mentoring and coaching
- Delegating work
Additional Information
Started in 2015 as a Part time cashier
After 1 year of cashiering and being in petcare , I was promoted to an ALWK.
In 2018 I got promoted to a CEL.
In 2022 I got promoted to an ASL.
Timeline
Assistant Store Manager
Petsmart
07.2015 - Current
High-school Diploma -
Permian
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