Alexandra Pinciotti
Clearwater,FL
Summary
Dynamic professional with a proven track record in guest relations and team collaboration, notably at P. F. Chang's. Excelled in enhancing dining experiences and streamlining operations, achieving significant improvements in customer satisfaction. Skilled in POS software and adept at managing high-pressure situations, consistently delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Host
P. F. Chang's
12.2023 - Current
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Advised customers about special offerings and menu items to help drive sales.
Elderly Caretaker
Private Care
09.2020 - 06.2023
- Assisted elderly with daily living activities and physical therapies.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Offered companionship and kindness to elderly patients.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Food Runner
Harvest Seasonal Grill & Wine Bar
03.2019 - 03.2020
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Adapted well while working in fast-paced environments with frequent interruptions.
- Maintained a clean and organized work area to ensure health and safety standards were met.
Pastry Cook
Four Seasons Hotel
07.2018 - 12.2018
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Experienced in working efficiently under pressure to meet tight deadlines.
Education
Bachelor of Science - Baking And Pastry Arts
Johnson & Wales University
Providence, RI05.2018
Skills
- Team Collaboration
- Telephone reception
- POS Software
- Guest Relations
- Detail Oriented
- Dining room management
Timeline
Host
P. F. Chang's
12.2023 - Current
Elderly Caretaker
Private Care
09.2020 - 06.2023
Food Runner
Harvest Seasonal Grill & Wine Bar
03.2019 - 03.2020
Pastry Cook
Four Seasons Hotel
07.2018 - 12.2018
Bachelor of Science - Baking And Pastry Arts
Johnson & Wales University
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