Alexandra Pineiro
New York
Summary
Results-driven assistant store manager with expertise in staff training, operational compliance, and inventory management. Dedicated to enhancing customer service and optimizing team performance to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant store manager with Aldi
Aldi
The Bronx
09.2025 - Current
- Executed effective staff training programs to enhance team performance and customer service skills.
- Developed visual merchandising strategies to optimize product presentation and increase customer engagement.
- Coordinated with suppliers to ensure timely delivery and availability of inventory on sales floor.
- Monitored inventory levels and conducted regular audits to maintain optimal stock levels and reduce waste.
- Ensured operational compliance with company policies and safety regulations throughout store operations.
- Maintained store cleanliness and organization to create a welcoming environment for shoppers.
Chick-fil-A Shift Lead Manager FOH and BOH
Chick-fil-A
Brooklyn
02.2025 - 09.2025
- Led team members to achieve high standards of customer service during peak hours.
- Trained staff on efficient service delivery and food safety protocols.
- Monitored daily operations to ensure adherence to company policies and procedures.
- Implemented strategies to enhance team performance and operational efficiency.
- Conducted regular inventory checks to prevent stock shortages and overages.
- Supported management in developing training materials for new hires.
- Encouraged team collaboration to improve workflow and service speed.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of work areas to ensure safety standards.
Chipotle General Manager
Chipotle Mexican Grill
Brooklyn
07.2019 - 01.2025
- Developed and executed operational strategies to enhance overall business efficiency.
- Implemented training programs to elevate team performance and customer service standards.
- Monitored financial performance through regular analysis of sales and expense reports.
- Assured compliance with health and safety regulations to maintain a safe environment.
- Led team meetings to foster an inclusive culture and encourage employee feedback.
- Optimized scheduling processes to enhance labor management and reduce costs.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Skills
- Visual merchandising
- Staff training
- Inventory management
- Operational compliance
- Safety regulations
- Time management
- Workflow enhancement
- Strategic planning
Certification
- Food handlers license
- Service safe certified
Timeline
Assistant store manager with Aldi
Aldi
09.2025 - Current
Chick-fil-A Shift Lead Manager FOH and BOH
Chick-fil-A
02.2025 - 09.2025
Chipotle General Manager
Chipotle Mexican Grill
07.2019 - 01.2025