Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXANDRA POEHLMANN

Medina,NY

Summary

Attentive telecommunications professional with training and experience to handle emotionally-charged and stressful situations. Knowledgeable about dispatch and police procedures and policies. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

10
10
years of professional experience

Work History

Communications & Security Specialist

New York State University Police
09.2019 - Current
  • Greet guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
  • Receive and interpret emergency and non-emergency communications including telephone and radio calls from officers and community members.
  • Dispatch officers to the scenes of incidents and maintain contact with units on assignment to confirm officer safety.
  • Determine the nature and location of emergencies and dispatch officers and/or transfer emergencies to Livingston County Sheriff's Office to facilitate further emergency response.
  • Receive requests for information regarding vehicle registration, driving records and warrants, and provide pertinent data.
  • Use a computer-aided dispatch system to document and draft reports for emergency and non-emergency calls of service.
  • Monitor the campus security camera system to detect suspicious activities and dispatch officers as necessary.
  • Utilize computer systems and programs to collect data such as video and voice recordings and criminal history searches for active cases.
  • Monitor emergency and non-emergency alarms, such as panic, fire, and trouble alarms, and dispatch officers and/or contact Livingston County Sheriff's Office or facilities to assist and respond as necessary.
  • Direct traffic at intersections or crosswalks during college events, such as move-in week or commencement.
  • Perform security guard duties and control the movement and activity of crowds at college events such as commencement.
  • Monitor and secure buildings remotely through security computer programs as necessary.
  • Process lost and found items, distribute building keys to authorized students and faculty members, and issue temporary parking permits.

Bar Attendant

Niagara Landing Wine Cellars
10.2017 - 09.2019
  • Maintained knowledge of menu items and various wines to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Checked ID cards and verified bar guests were of legal age.
  • Handled problematic and intoxicated consumers professionally to maintain excellent customer service.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Stocked merchandise, clearly labeling items, and arranging according to wine varieties.
  • Created inviting environment for customers by maintaining bar organization and cleanliness.

Assistant Manager

Kindred Spirits & Wine
02.2014 - 09.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Checked ID cards and verified customers were of legal age.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Set up wine and alcoholic beverage tastings and created cocktail recipes to bring in business and promote special offerings.
  • Stocked merchandise, clearly labeling items, and arranging according to alcoholic beverage.

Care + Crisis Helpline Specialist

YWCA Of Genesee County
11.2016 - 05.2017
  • Answered the Care + Crisis Helpline and YWCA Domestic Violence Hotline and offered supportive counseling and crisis intervention to individuals in crisis.
  • Used skills such as active listening and collaborative problem-solving to connect with individuals and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Referred individuals to community services appropriate to their needs and concerns.
  • Utilized motivational interviewing techniques and interpersonal skills to increase client engagement.
  • Delivered individualized counseling services to clients working through issues such as mental illness, substance abuse, domestic violence, and sexual assault.
  • Documented and maintained phone calls and client information and performed minor filing.

Education

Associate of Science - Criminal Justice

Niagara County Community College
Sanborn, NY
05.2015

Skills

  • Decision-Making
  • Crisis Management
  • Problem-Solving
  • Active Listening
  • Critical Thinking
  • Teamwork and Collaboration
  • Works Well Under Pressure
  • Information Gathering and Relay
  • Multitasking
  • Detail-Oriented
  • Report Writing
  • Public Safety

Timeline

Communications & Security Specialist

New York State University Police
09.2019 - Current

Bar Attendant

Niagara Landing Wine Cellars
10.2017 - 09.2019

Care + Crisis Helpline Specialist

YWCA Of Genesee County
11.2016 - 05.2017

Assistant Manager

Kindred Spirits & Wine
02.2014 - 09.2019

Associate of Science - Criminal Justice

Niagara County Community College
ALEXANDRA POEHLMANN