Alexandra Quier
Allison Park,PA
Summary
Reliable and diligent worker who is willing to learn new techniques in the workplace. Enjoys being around people and working in a busy environment. Hoping to use excellent customers service skills and gain further experience.
Overview
13
13
years of professional experience
Work History
Hostess
Eat N'Park
Gibsonia, Pennsylvania
07.2025 - Current
- Greeted and seated guests promptly upon arrival.
- Coordinated with servers to ensure smooth dining flow.
- Answered guest inquiries about menu items and specials.
- Maintained cleanliness of the host stand and dining area.
- Monitored wait times and communicated updates to guests.
- Collaborated with management to enhance guest experience strategies.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Server
The Remington of McCandless
Pittsburgh, PA
08.2023 - 01.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed dining room setup to ensure optimal guest experience and comfort.
- Resolved guest complaints swiftly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of tables and dining areas consistently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
Banquet Server
Stroudsmoor Country Inn
Stroudsburg, PA
04.2019 - 04.2023
- Promptly set up event room before guests arrived by setting tables according to event planner's instructions.
- Provided guests excellent customer service by diligently serving meals, removing empty dishes, and keeping guests needs met throughout their visit.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Monitored dietary restrictions and served guests with special needs.
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Cleaned and sanitized work stations to meet health department regulations.
Buffet Server
Stroudsmoor Country Inn
Stroudsburg, PA
03.2018 - 04.2019
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Executed efficient buffet set up before guest arrival.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Addressed special allergen-free food requests and worked to improve guest experience.
- Followed company cleaning and sanitation guidelines to comply with health department regulations.
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
Assistant Petsitter
Heather's Pet Sitting Service
Shermansdale, PA
10.2013 - 11.2015
- Exercised animals regularly with walks and rigorous play activities.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Fed, watered and cared for different types of pets.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Maintained clean and organized boarding areas to promote animal wellbeing.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed all pet care instructions, including dietary needs and medication regimens.
Education
Certificate - Nutrition Coach
NASM (National Academy of Sports Medicine)
Arizona08-2022
Certificate - 200 Hour Yoga Teacher Training
Boundless Yoga
Stroudsburg05-2022
GFI Certification - Group Fitness Instructor
NASM (National Academy of Sports Medicine)
Arizona 09-2021
CPT Certfication - Personal Trainer
NASM (National Academy of Sports Medicine)
Arizona 05-2021
CPR/AED Certification -
American Red Cross
Allentown, PA03-2021
High School Diploma -
Pennsylvania Cyber Charter School
Midland, Pa06-2019
Associate of Arts - Liberal Arts
Bucks Community College
Newtown, PAAssociate of Arts - Liberal Arts
Community College of Allegheny County
Pittsburgh, PABachelor of Arts - Professional And Creative Writing
La Roche University
Mcandless, Pa05-2026
Skills
- Cleanliness
- Customer needs anticipation and conflict mitigation
- Hospitality service expertise
- Set-Up Accuracy
- Organization
- Customer service
- Heavy lifting
- Personal grooming standards
- Emotional Support
- Safety-conscious
- Dining area cleanliness
- Dining area cleanliness
- Wine Service
- Guest Seating Arrangements
- High-Volume Dining
- Food Running Customer needs anticipation and conflict mitigation
- Hospitality service expertise
- Food station setup
- Cleaning
- Pet care needs
- Organization
- Tableside service
- Table Setting Knowledge
- Order Accuracy
- Food Tray Carrying
- Arranging Event Room
- Personal grooming standards
- Food handling
- Set up and clean up buffets
- Emotional Support
- Inventory control procedures
- Merchandising knowledge
- Cash handling accuracy
- Product Sales
- Money handling
- Energetic self-starter
- Strategic planning
- Team player mentality
- Cash register operation
- Listening skills
- Reliable and punctual
- POS system operation
- Reading comprehension skills
- Superb time management
Timeline
Hostess
Eat N'Park
07.2025 - Current
Server
The Remington of McCandless
08.2023 - 01.2024
Banquet Server
Stroudsmoor Country Inn
04.2019 - 04.2023
Buffet Server
Stroudsmoor Country Inn
03.2018 - 04.2019
Assistant Petsitter
Heather's Pet Sitting Service
10.2013 - 11.2015
Certificate - Nutrition Coach
NASM (National Academy of Sports Medicine)
Certificate - 200 Hour Yoga Teacher Training
Boundless Yoga
GFI Certification - Group Fitness Instructor
NASM (National Academy of Sports Medicine)
CPT Certfication - Personal Trainer
NASM (National Academy of Sports Medicine)
CPR/AED Certification -
American Red Cross
High School Diploma -
Pennsylvania Cyber Charter School
Associate of Arts - Liberal Arts
Bucks Community College
Associate of Arts - Liberal Arts
Community College of Allegheny County
Bachelor of Arts - Professional And Creative Writing
La Roche University