ALEXANDRA QUIMNO
Schenectady
Summary
Enthusiastic and committed individual with 6 years of experience in the retail industry. Utilizes a refined, articulate, and professional disposition to provide exceptional customer service. Proven ability to optimize in-store layouts to drive sales. Highly motivated with a desire for new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working independently and quickly acquiring new skills.
Overview
6
6
years of professional experience
Work History
Visual Manager
Macys Department Store
02.2024 - Current
- Developed detailed plans based on broad guidance and direction.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Worked effectively in fast-paced environments.
- Maintained a visually engaging environment, ensuring brand consistency across all marketing materials.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained new employees on visual merchandising techniques, encouraging professional growth and development.
- Passionate about learning and committed to continual improvement.
- Assisted in planning and executing seasonal promotions to maximize revenue opportunities during peak periods.
- Implemented creative solutions to address space limitations while maintaining an impactful visual presence.
- Collaborated with the sales team to optimize product placement, resulting in increased sales.
- Conducted walkthroughs with store leadership teams to assess areas for improvement in presentation standards and provide constructive feedback for continuous enhancement of the store environment.
Visual Captain
Macy’s Inc, Colonie
02.2022 - Current
- Executed of product presentations and displays to ensure merchandising is consistent and customer ready
- Work with management on store walk throughs and planning weekly moves
- Collaborate with team during floor moves, reset and seasonal floor set
- Trained new staff members on visual merchandising principles and processes.
- Provided guidance on best practices for visual merchandising techniques such as color blocking, layering, and asymmetry.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Front Desk
Fairfield Inn & Suites by Marriott
09.2020 - 03.2023
- Answering incoming calls, also perform variety of clerical task
- Responding guest questions regarding room bookings room rates, amenities and addressed complains
- Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Conducted regular audits of front desk operations to ensure accuracy of financial postings and compliance with established policies and procedures.
Selling Support Captain
Macy’s Inc
08.2022 - 02.2023
- Assisted people leader with managing workload and projects
- Active supervision on selling floor, directing and redirecting colleagues while supporting daily leadership priories to improve the customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Merchandise Support Associate
Macy’s Colonie Center
09.2018 - 08.2022
- Responsible for taking out new goods, replenishing merchandise as needed, ensuring markdowns that are taken in a timely and accurate manner
- Helped set visual standards on the floor
- Set up and removing signs as directed for promotional events.
- Assisted customers in selecting and purchasing merchandise.
- Organized store shelves, racks, and displays to maximize visual appeal.
- Unloaded shipments from trucks and restocked shelves accordingly.
- Assisted in creating promotional materials such as signs and price tags.
- Participated in training sessions for new employees regarding store operations.
- Provided assistance during peak hours by operating additional cash registers.
- Replenished display units with fresh merchandise when necessary.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Replenished items to maintain stock availability.
- Faced products on shelves and displays to meet company policies.
- Assisted customers by locating items and loading heavy purchases in vehicles.
Information Counter
Albany International Airport
01.2021 - 09.2021
- Conducted customer service in a courteous and professional matter to customers and other employee
- Responsible for selling discounted tickets to area attractions and programs as well as maintaining data base, binders and flies
Education
Associate of Science - Hospitality Tourism Management
Suny Schenectady Country Community College
01-2021
Skills
- Skills
- Customer Experience
- Seasonal Displays
- Mannequin and Prop Maintenance
- Pricing and Signage Updates
- Problem-Solving
- Adaptability and Flexibility
- Mannequin Dressing
- Merchandising Plan Development
- Prioritizing task
- Attention to detail
- Time management
- Brand identity development
- Visual storytelling
- Customer experience enhancement
- Space planning
Languages
Filipino
Native or Bilingual
Timeline
Visual Manager
Macys Department Store
02.2024 - Current
Selling Support Captain
Macy’s Inc
08.2022 - 02.2023
Visual Captain
Macy’s Inc, Colonie
02.2022 - Current
Information Counter
Albany International Airport
01.2021 - 09.2021
Front Desk
Fairfield Inn & Suites by Marriott
09.2020 - 03.2023
Merchandise Support Associate
Macy’s Colonie Center
09.2018 - 08.2022
Associate of Science - Hospitality Tourism Management
Suny Schenectady Country Community College
Similar Profiles
Julie A. WilcoxJulie A. Wilcox
Sales Associate / Cashier - Seasonal at Macys Department StoreSales Associate / Cashier - Seasonal at Macys Department Store
Jayden MoffettJayden Moffett
Stock Room Associate at Macys Department StoreStock Room Associate at Macys Department Store
Fernando Marte DFernando Marte D
Stock Room Associate at Macys Department StoreStock Room Associate at Macys Department Store