Alexandra Ramsey
Administrative Assistant
Raleigh,NC
Summary
Organized and dedicated Administrative Assistant with over 17 years of experience and a proven track record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant II Student Services
Springs Charter Schools
Temecula, CA
11.2021 - 04.2023
- Provided Administrative Assistance to the Senior Director, of Health and Student Services Department, overseeing 24 Charter Schools with 10,000 students.
- Supported the Out Of State Expansion Project and new Charter School (Empower Academy) in Smyrna, Tennessee.
- Scheduled office meetings and client appointments for staff teams.
- Monitored Senior Director's work calendar and scheduled appointments, meetings and travel.
- Supported efficient team meetings for the Health Service Department by organizing spaces and materials, documenting discussions and distributing meeting notes for the Health and Student Service Department.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events for the Senior Director.
- Created PowerPoint presentations for business development purposes.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Played an active role in employee morale by aiding in volunteer and company activities.
Assistant Manager of Sales and Operations
Temecula Catering
Temecula, CA
08.2016 - 10.2021
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Helped 30 + team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff communications and communications to 7 Exclusive Wineries to identify improvement strategies, discuss policy updates and facilitate open communication.
- Devised processes to boost long-term business success and increase profit levels by completing monthly A/R reports for the CFO.
- Supervised operation team Leads to support operational excellence and excellent customer service.
Customer Service Representative Team Lead
Sears Shoe Store
Toms River, NJ
01.2013 - 04.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Cashier
Publix Supermarkets Store
Jacksonville, FL
04.2006 - 12.2012
- Answered questions about store policies and addressed customer concerns to several hundred customers a day.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Waitress
Rosina's Pizza/bistro
Jacksonville, FL
01.2010 - 02.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
Associate of Science - Expanded Functions Dental Assisting
Everest University Jacksonville
Jacksonville, FL05.2013
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL06.2008
Skills
- 5 Years of Business Leadership/ Management
- 17 years of Customer Service
- Proficient in Google Sheets, Documents, and Forms
- Proficient in Video Conferencing Software (Zoom or Google Meet)
- Health education services
- Logistics support services
Timeline
Administrative Assistant II Student Services
Springs Charter Schools
11.2021 - 04.2023
Assistant Manager of Sales and Operations
Temecula Catering
08.2016 - 10.2021
Customer Service Representative Team Lead
Sears Shoe Store
01.2013 - 04.2016
Waitress
Rosina's Pizza/bistro
01.2010 - 02.2011
Cashier
Publix Supermarkets Store
04.2006 - 12.2012
Associate of Science - Expanded Functions Dental Assisting
Everest University Jacksonville
High School Diploma -
Allen D Nease Senior High School