Alexandra Ramsey
Administrative Assistant
Raleigh,NC
Summary
Organized and dedicated Administrative Assistant with over 17 years of experience and a proven track record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant II Student Services
Springs Charter Schools
11.2021 - 04.2023
- Provided Administrative Assistance to the Senior Director, of Health and Student Services Department, overseeing 24 Charter Schools with 10,000 students.
- Supported the Out Of State Expansion Project and new Charter School (Empower Academy) in Smyrna, Tennessee.
- Scheduled office meetings and client appointments for staff teams.
- Monitored Senior Director's work calendar and scheduled appointments, meetings and travel.
- Supported efficient team meetings for the Health Service Department by organizing spaces and materials, documenting discussions and distributing meeting notes for the Health and Student Service Department.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events for the Senior Director.
- Created PowerPoint presentations for business development purposes.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Played an active role in employee morale by aiding in volunteer and company activities.
Assistant Manager of Sales and Operations
Temecula Catering
08.2016 - 10.2021
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Helped 30 + team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff communications and communications to 7 Exclusive Wineries to identify improvement strategies, discuss policy updates and facilitate open communication.
- Devised processes to boost long-term business success and increase profit levels by completing monthly A/R reports for the CFO.
- Supervised operation team Leads to support operational excellence and excellent customer service.
Customer Service Representative Team Lead
Sears Shoe Store
01.2013 - 04.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Cashier
Publix Supermarkets Store
04.2006 - 12.2012
- Answered questions about store policies and addressed customer concerns to several hundred customers a day.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Waitress
Rosina's Pizza/bistro
01.2010 - 02.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
Associate of Science - Expanded Functions Dental Assisting
Everest University Jacksonville
Jacksonville, FL05.2013
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL06.2008
Skills
- 5 Years of Business Leadership/ Management
- 17 years of Customer Service
- Proficient in Google Sheets, Documents, and Forms
- Proficient in Video Conferencing Software (Zoom or Google Meet)
- Health education services
- Logistics support services
Timeline
Administrative Assistant II Student Services
Springs Charter Schools
11.2021 - 04.2023
Assistant Manager of Sales and Operations
Temecula Catering
08.2016 - 10.2021
Customer Service Representative Team Lead
Sears Shoe Store
01.2013 - 04.2016
Waitress
Rosina's Pizza/bistro
01.2010 - 02.2011
Cashier
Publix Supermarkets Store
04.2006 - 12.2012
Associate of Science - Expanded Functions Dental Assisting
Everest University Jacksonville
High School Diploma -
Allen D Nease Senior High School
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