Alexandra Reader
Buffalo,NY
Summary
Dynamic professional with a robust background in customer service and advocacy, notably at Target. Excel in complaint resolution and customer retention, leveraging Excel certification and assertiveness to enhance operational efficiency. Proven track record in project planning and team collaboration, driving innovative solutions and fostering customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
Orchard Park, NY
12.2023 - Current
- Engaged in continuous professional development to stay informed on advocacy best practices and emerging issues.
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
- Prepared solutions to ensure customer retention.
- Answered calls and interacted with community members to provide information on advocacy services.
Footwear Associate
Dicks Sporing Goods
Orchard Park, NY
09.2023 - 03.2024
- Greeted customers to determine wants or needs.
- Processed online orders efficiently, ensuring accurate tracking information was provided to customers.
- Troubleshot customer inquiries related to product availability, pricing, shipping, returns.
- Answered phone calls from customers regarding order status or other inquiries.
- Engaged with customers through loyalty programs to build repeat business and enhance customer loyalty.
- Demonstrated knowledge of current fashion trends and shoe technology to enhance customer satisfaction.
Dietary Associate
Elderwood Assisted Living
Cheektowaga, NY
09.2022 - 08.2023
- Followed safety protocols when using kitchen equipment such as knives, ovens, mixers.
- Set tables before patients arrived to maintain meal plan productivity.
- Restocked pantries with necessary food items prior to meal times.
- Stocked food and other supplies for main kitchen and units.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Served food and snacks according to planned menu and patients' diet orders.
- Followed dietary procedures in accordance with established policies.
- Monitored patient and resident's nutritional status and adjusted diets as needed.
- Ensured all dishes were properly labeled before being sent out for serving.
Education
High School Diploma -
Canisius College
Buffalo, NY05-2028
Skills
- Personal service background
- Assertiveness
- Call handling
- Decision-making skills
- Innovative
- Complaint handling
- Excel certified
- Verbal and written communication
- Microsoft teams
- Microsoft Project
- Project planning
- Customer service
Certification
- I have an college class leven excel certification
Accomplishments
- I had my advanced regents in high school
Affiliations
- Id say i balance being a full time student while still having a part time job very well. I use my days off as study days and n between classes to study and etc.
Timeline
Service Advocate
Target
12.2023 - Current
Footwear Associate
Dicks Sporing Goods
09.2023 - 03.2024
Dietary Associate
Elderwood Assisted Living
09.2022 - 08.2023
High School Diploma -
Canisius College